\xe2\x80\x9cWhatever story you choose, you are the star\xe2\x80\x9d

At , you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies\xe2\x80\xa6 Then you connect with the brand.

• The Concierge is responsible for the supervision of the front hall and the daily operation to ensure a consistently high standard of customer service. A courteous, prompt and efficient service is given by all members of staff and to ensure department standards are maintained at all times.
• The customer is acknowledged on arrival with eye contact, a friendly smile and a verbal greeting. Their needs are identified.
• Personalise each interaction with a Guest by using the Guest\'s name during conversations.
• Must adhere to protocol where applicable and use correct form of address. In -house facilities are mentioned first in a positive manner. Reservations for bookings are provided with verbal and written confirmation.
• All travel information to be provided promptly. Airline reservations, reconfirmation provided.
• Ability to understand and exceed guest\'s expectations and needs.
• Ability to communicate and interact with multi-cultural clientele.
• Be aware of possible VIPs arriving or visiting the Food and Beverage outlets.
• Ensure that VIPs are met and escorted to their destination. Be familiar with the functions of the day and assist with the arrival of VIPs.
• Responsible for maintaining guest\'s profiles so that we have an accurate source of information regarding each customer\'s needs and preferences.
• Develop and maintain an outstanding level of product knowledge and area knowledge.
• Ability to build lasting partnerships with outside service providers.
• Look for ways to continuously improve personal knowledge and skills and be actively involved with Management in the creation of S&P\'s and best practices.
• Messages are delivered within 10 minutes of being received at the hotel.
• Items requested from guestrooms are delivered within 10 minutes of the request being received.
• Follow up on wake up calls occurs within 5 minutes of the request being received.
• Manage the runners, doormen and overlook the valet team.
• To report any security matters to the manager or supervisor on duty.
• Ensure that the Concierge team and Front of House Manager are kept fully aware of any relevant feedback from either guest or other departments.

What benefits do we have for you?

• If you love to travel, Melia Hotels International is the place to work. We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.
• At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!
• Meli\xc3\xa1 Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Meli\xc3\xa0 evolves with you.
• Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

What will it be like to work for Meli\xc3\xa1 Hotels International?

is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we\'ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to know more about what it\'s like to work with Meli\xc3\xa1, follow us on:

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Meli\xc3\xa1 Hotels International