Concierge
Dubai, United Arab Emirates
Job Description
Purpose of Role: To provide a coordinated, professional and customer friendly interface for all building and service-related issues to residents, owners, clients and visitors. To engage/ greet customers, clients and public in a confident and polite manner always Authorities and Responsibilities:
- Provide a welcoming coordinated function to meet and greet residents, visitors and service providers.
- Coordinate access control with security, Awareness and understanding of safe evacuation procedures to minimize security risks.
- Provide information on building policies, community rules and the timings and locations of the building facilities.
- Provide information and directions to the locality of shops, restaurants, services etc. within the local community.
- Provide up to date information of specialized services, Dubai\xe2\x80\x99s attractions, places of interest, events and happenings.
- To pro-actively support concierge operations at site specific locations, Constant awareness of surroundings and remain focused at all times.
- Engage at site level with client, customers and general public and to remain calm, confident and polite at all times.
- To remain in contact with supervisor and seek guidance where appropriate, take the necessary direction from site FM management regarding concierge operations and any other tasks as directed by FM management.
- Ensure relevant community rules are completely understood and to communicate violations to their supervisor.
- Report for duty as specified in the duty roster well-groomed wearing a clean uniform. Attend a daily briefing to receive toolbox talks, current issues /concerns and assignments of the day.
- Greet and welcome guests in a polite and courteous manner, always displaying a genuine smile.
- Be pleasant, attentive, and professional at all times, exhibiting exceptional interpersonal skills as you will be interacting with a large number of residents, visitors and employees accessing the building.
- Maintain high standards of personal appearance and grooming. Concierge shall take special care to maintain an immaculate uniform i.e., clean, unwrinkled jacket & trousers, polished shoes, neatly groomed hair etc. as stipulated in the company\xe2\x80\x99s grooming & hygiene standards.
- Accept taxi bookings and arrange for the same. Be familiar with the basic fire prevention and response procedures and systems.
- Monitor the fire alarm panel for any legitimate fire alarms and communicate immediately to security / BMS.
- Coordinate access control with security, being aware of basic fire prevention, response and safe evacuation procedures to minimize security risks. Assist local authorities in emergency situations in the premises.
- Document all issues / incidents of importance occurring in the building. Notify immediate supervisor and /or manager of any critical incidents or emergencies.
- Ensure that details of all visitors accessing the building without an access card are entered into the Visitors in/out register.
- Any suspicious visitor/delivery staff shall be double checked with the residents through intercom or other available facility, before providing them access.
- Outstanding communication skills (oral and written), Ability to deal with several people/issues at once.
- Ability to deal with difficult customers/issues remaining calm and seeking conflict resolution.
- Ability to listen to and understand customer/client concerns & requirements Skills:
- Are you available in Dubai?
- You are on which Visa?
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Job Detail
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Job IdJD1486163
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned