Job Description

br JOB DESCRIPTION br The place to savour life At M venpick we believe indulgence isn t a privilege it s a crucial ingredient in our recipe for happiness Savouring life s natural pleasures brings fulfillment appreciation and positivity When you smile at life life smiles back br Concierge br The knowledge of a great Concierge is the expectation of our guests when staying in our property The ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay Acting as a liaison between the guest and the team you help ensure not only the guests enjoy their experience but assist in making all requests as seamless as possible br What is in it for you br Employee benefit card offering discounted rates in Accor worldwide br Learning programs through our Academies and the opportunity to earn qualifications while you work br Opportunity to develop your talent and grow within your property and across the world br Ability to make a difference in the local... community through our Corporate Social Responsibility activities like Planet 21 br What you will be doing br Respond to guest inquiries and requests in a courteous and polite manner br Anticipate guest needs br Recognize and cultivate regular guests and repeat business br Recommend our restaurants and facilities as first option br Ability to communicate in English br Appear in uniform for all shifts and promotional activities br Gathers preferences and profile information of guests and records them in the trace report br Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints Promptly inform management of any complaint comments or incident br Makes every effort to learn guest names br Maintains current information on entertainment transportation restaurants clubs attractions etc and ensure that information is provided and readily available to guests Ensures and maintains proper updates during holidays and peak travel periods br Manage pre-arrival experience from time of reservation until guest checks in br Monitor all VIPs special guests and their respective requests br Promptly responds to requests for dentist doctors child care florist and any other services requested br Retrieves supplies from storeroom as needed and stocks accordingly br Summons Bell service team members to escort guests to from their rooms as appropriate br Understand your role in contributing to RPS scores Trip Advisor reviews and any other social media review sites br Arranges and confirms recreation business and dining activities both inside and outside the hotel br Be able to provide accurate direction to the hotel and be familiar with the surrounding areas of the hotel br Daily tasks assigned on a checklist not excluding additional tasks determined by management Resolves guest challenges throughout their stay in the hotel br Promotes hotels services and amenities and maintains the utmost level of phone etiquette while dealing with guest and internal customers br Your experience and skills include br Ability to focus attention on guest needs remaining calm and courteous at all times br Strong interpersonal and problem solving abilities br Ability to work well under pressure in a fast paced environment br Excellent communication skills and a professional presentation br Ability to work cohesively with fellow colleagues as part of a team br Computer literate in Microsoft Windows applications required Opera System experience preferred br Ability to work a flexible schedule including weekends holidays morning and evening shift br English verbal written and communication skills br Your team and working environment br Tight-knit inclusive detail-oriented and knowledgeable teammates br Supportive team always willing to work together to complete the task at hand br Cohesive teams with the ability to be successful with and without direct supervision br Our commitment to Diversity amp Inclusion br We are an inclusive company and our ambition is to attract recruit and promote diverse talent br br

Benefits

Skills Required