Job Description

Mira Holiday Homes, a short-term rental service in Dubai managing numerous 4-star properties, is looking for a

Concierge Customer Service

professional who is a

Russian speaker.

The role generally focuses on providing an exceptional guest experience. Based on common industry practices and related job postings for Russian-speaking roles in Dubai's hospitality sector, here's a brief overview:

:

The Concierge Customer Service (Russian Speaker) will be the primary point of contact for Russian-speaking guests, ensuring their stay is comfortable, seamless, and memorable. This role involves providing comprehensive support from pre-arrival to post-departure, addressing inquiries, and offering personalized recommendations.

Responsibilities (General):

Guest Communication:

Handle inquiries and provide information to Russian-speaking guests via various channels (phone, email, chat, in-person).

Assistance & Support:

Assist guests with check-ins/check-outs, luggage, transportation arrangements, and other general requests.

Concierge Services:

Offer recommendations and make bookings for tours, attractions, restaurants, and other services in Dubai.

Problem Resolution:

Address guest concerns and resolve issues promptly and efficiently to ensure guest satisfaction.

Property Knowledge:

Possess thorough knowledge of Mira Holiday Homes' properties, services, and local attractions.

Administrative Tasks:

Maintain accurate guest records and assist with various administrative duties as required.

Sales/Upselling (if applicable):

Potentially assist with promoting additional services or amenities offered by Mira Holiday Homes.

Requirements (General):

Fluency in Russian and English:

Excellent verbal and written communication skills in both languages are essential.

Customer Service Experience:

Previous experience in a customer service or hospitality role, preferably in a hotel or short-term rental environment.

Communication Skills:

Strong interpersonal and communication skills with a friendly and professional demeanor.

Problem-Solving Skills:

Ability to handle challenging situations with patience and find effective solutions.

Organizational Skills:

Good organizational and time management abilities to handle multiple tasks efficiently.

Computer Proficiency:

Familiarity with booking systems and general office software.

Knowledge of Dubai:

Familiarity with Dubai's attractions, services, and transportation is a plus.
Job Type: Full-time

Application Question(s):

What is your expected salary in AED per month? * Can you join immediately? If no, what is your notice period?