Job Description

Description

Concierge Agent

Hyde Hotel Dubai

Location Dubai, Dubai, United Arab Emirates

Category Rooms

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it's a state of mind.

THE HYDE DUBAI

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group, is the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.

Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterraneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel's public areas, guestrooms and Cleo are designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge are designed by Tristan Plessis Studio.

THE POSITION

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES

• Assist guests with all inquiries, both hotel and non-hotel related

• Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known

• Maintain good relationship with Airport Concierge

• Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date

• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

• Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards

• Consult Log Book for information/requests left by outgoing shift

• Manage incoming guest mail, messages, facsimiles and special deliveries

• Manage all transportation requests

• Manage outgoing guest mail, courier services and parcel postage as requested by guests

• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

• Receive telephone calls and take messages for guests who are out

• Conducts all of the above in accordance with the hotel's policy, while adhering to Hyde Behavioural Standards

PERSONAL ATTRIBUTES

• Good English language verbal communication skills

• Ability to work cohesively with co-workers and managers as part of a team

• Ability to be attentive to guest needs, remaining calm and courteous at all times

• Ability to promote positive relations with hotel residents and patrons

• Ability to exercise good judgment with difficult guests

• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary/High School education

EXPERIENCE

• Minimum two years' experience as a Concierge or in a related position

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS