Job Description

PURPOSE OF POSITION To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries. KEY ROLES & RESPONSIBILITIES * Assist guests with all inquiries, both hotel and non-hotel related * Conduct PURPOSE OF POSITION To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries. KEY ROLES & RESPONSIBILITIES Assist guests with all inquiries, both hotel and non-hotel related Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known Maintain good relationship with Airport Concierge Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards Consult Log Book for information/requests left by outgoing shift Manage incoming guest mail, messages, facsimiles and special deliveries Manage all transportation requests Manage outgoing guest mail, courier services and parcel postage as requested by guests Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed Receive telephone calls and take messages for guests who are out Conducts all of the above in accordance with the hotel's policy, while adhering to Raffles Behavioural Standards PERSONAL ATTRIBUTES Good English language verbal communication skills Ability to work cohesively with co-workers and managers as part of a team Ability to be attentive to guest needs, remaining calm and courteous at all times Ability to promote positive relations with hotel residents and patrons Ability to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment QUALIFICATIONS Secondary/High School education EXPERIENCE Minimum two years'experience as a Concierge or in a related position