Job Description

Job Title Concierge Agent

Description

About Company

ME by Melia is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality.

An architectural icon in the heart of Dubai and one of the most striking attractions in the famous Burj Khalifa district. Inspired by the geometry of nature, this hotel forms part of the spectacular Opus Building and is the first and only hotel in the world designed by Zaha Hadid, the deconstructivist architect who redefined the concept of spatial fluidity through her work.
An ambitious commitment to sustainability, art and culture which combines technology, personality and the lifestyle of a unique destination. Thriving on sensorial connections, the hotel rooms have 2 entirely different themes. One is more avant-garde and cosmopolitan, inspired by the night in the city, and the other is warmer and more evocative, reminiscent of the vast desert around Dubai..

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The Concierge Agent is responsible for the supervision of the front hall and the daily operation to ensure a consistently high standard of customer service. A courteous, prompt and efficient service is given by all members of staff and to ensure department standards are maintained at all times.

KEY DUTIES AND RESPONSIBILITIES:

• The customer is acknowledged on arrival with eye contact, a friendly smile and a verbal greeting. Their needs are identified.
• Personalise each interaction with a Guest by using the Guest's name during conversations.
• Must adhere to protocol where applicable and use correct form of address.
• In -house facilities are mentioned first in a positive manner. Reservations for bookings are provided with verbal and written confirmation.
• All travel information to be provided promptly. Airline reservations, reconfirmation provided.
• Ability to understand and exceed guest's expectations and needs.
• Ability to communicate and interact with multi-cultural clientele.
• Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination.
• Ensure that the Concierge team and Front of House Manager are kept fully aware of any relevant feedback from either guest or other departments.

REQUIREMENTS:

• The position requires a minimum of two years' experience in hotels in a similar role

Skills Required

Customer service

Positive attitude and good communication skills

Compensation & Benefits

• Compensation & Benefits to be discussed during interview

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