Job Description

Job Title Concierge Agent

Description

POSITION PURPOSEThe concierge at Sheraton Grand Hotel, Dubai serves as a Hub Help Desk that provides our guests with guidance throughout their stay.Our concierges are the ultimate creators of the guests' experiences and by using their passion to serve they will play a vital role in our GSS being a factor of satisfaction and as a result building loyalty beyond reason. Concierge services will be provided in harmony with Sheraton Core Values (warm, Connecting, community).
ESSENTIAL FUNCTIONS.Ensure that services provided are in harmony with our Sheraton core values .Ensure that our guests receive an on brand arrival/departure experience..Acknowledge and recognize Loyalty members..Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection .Live the Sheraton Brand Differentiators (Sheraton Sweet Sleeper Bed, Sheraton Fitness by EXOS, Sheraton Social hour, Sheraton Link by Microsoft and Sheraton Club)..Avoid misusing of equipment..100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our club guests..Ensure smooth and clear communication with other FO, HK, club and Room service associates..Acquire the proper product and service knowledge needed to perform your job properly..Ensure that guests' requests are fulfilled and closed in GXP within 15 minutes as average response time..Ensure guests defects are logged in GXP and handled in 15 minutes. Follow up call are made to the guest within 30 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied..Be aware of the hotel Fire and Emergency procedures..Responsible to handle and provide on brand personalized guests' transportation experience..Welcome all the hotel visitors and provide information about the hotel..Reviews all VIP Guests and Loyalty P/V arrival time and airport pick requests. (communicate directly with the transportation company).To maintain the Brochure Rack Stand updated with the proper set up of brochures and keep the stand clean and tidy at all times. .To ensure strong networking with Dubai Concierge Community.Maintain Opera updated with Dubai Happenings, Place to go, Restaurants... .To be aware of all surrounding attraction in Dubai e.g. malls, restaurants, other hotels, and means of transportation..Ensure that the Luggage store is well organized and maintained..Handles Guests package, parcel and messages according to Brand Standards..Updates the Concierge information file at all times with the need additional information such as: Yacht renting Companies, Jewelry shops, Car rental companies, Nurseries, Malls, Branded Shops, travel agents and tour companies..Ensures that concierge desk at all times has the sufficient stationary and collaterals including Maps..Follow strictly the petty cash finance policy..Handles guests post cards sending and providing stamps .Arrange the daily end of day activity sheet with a recap of all activities the desk had performed during the day..Assist the hotel revenue by:1.Rooms/Suites Upselling.2.Suggestive selling of the hotel restaurants. .Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance..Build positive, effective and on brand relationships with internal and external customers including VIPs and Loyalty elite members (G,P&V).Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media..Actively participate in the hotel sustainability, community and OI activities..Ensure proper grooming and personal hygiene at all times as per hotel guidelines..Be knowledgeable about the hotel GSS scores and current improvement plans set for the department.

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: