Job Description

Job Title Concierge Agent Front

Description

Front Office JA The Resort, Dubai
Concierge Agent

Job Summary:

This position is responsible for ensuring the prompt and safe delivery of guest luggage to the apartment after check in, and the collection of luggage from the apartment/hotel upon guest check out. The Concierge Agent is also responsible for 'couriering' items within the hotel and providing information and making reservations for guests, including transport.

Duties and Responsibilities
:

Promptly secure delivery, storage and collection of guest luggage, along with proper ticketing to avoid confusion.

Arrange transport with existing transport supplier as per guest requests.

Deliver faxes and letters to in-house guests.

Greet and assist guests upon arrival at the hotel.

Provide accurate information to guests about the city and related information.

Make accurate restaurant reservations for guests and confirm back once made.

Ensure cleanliness of hotel main entrance area.

Deliver daily departure letters to following day's departures.

Follow LQA standards in all dealings with guests.

Manage traffic on hotel driveway.

Maintain up-to-date knowledge of the city and events.

Report complaints to Line Manager.

Practise safe lifting techniques to avoid injury.

Department Role Concierge Agent Locations Front Office JA The Resort, Dubai
Concierge Agent

DATA PRIVACY STATEMENT FOR CANDIDATES/JOB APPLICANTS

JA RESORTS AND HOTELS LLC

Copyright 2022 JA Resorts & Hotels. All rights reserved

CANDIDATE DATA PROTECTION POLICY

JA Resorts and Hotels and its direct and indirect subsidiaries (JA", "we", "our" or "us") value the trust of individuals submitting job applications to JA ("you" or "Applicant") and are committed to the responsible management, use and protection of personal information. This Notice explains how JA processes the personal information that we collect through the job application process ("personal information").

Personal information submitted to other JA websites will be used in accordance with our Global Privacy Statement.

RECRUITMENT USING TEAMTAILOR

The service for handling recruitments and simplifying the hiring process (the "Service") is powered by Teamtailor on behalf of JA Resorts & Hotels ("Controller). It is important that the persons using the Service ("Users") feel safe, and are informed about, how we handle the User's personal data in the recruitment process. We strive to maintain the highest possible standard regarding the protection of personal data.

If you accept a position at JA Resorts and Hotels, you will be considered a JA Resorts and Hotels "Team Member" and a separate notice will govern our use of your personal information.

GENERAL

We are the controller in accordance with current privacy legislation. The Users' personal data is processed with the purpose of managing and facilitating the recruitment of employees to our business.

COLLECTION OF DATA

Data You Provide

This Notice covers any personal information you submit to apply or search for a position at JA resorts & hotels, which may include:

Information about you:
Name, address, date of birth, marital status, nationality, and preferred language, details of any disabilities, work restrictions and/or required accommodations.

Information to contact you at work or home
: Name, address, telephone, and e-mail addresses.

Information about who to contact in a case of emergency (yours or ours):
Name, address, telephone, e-mail addresses and their relationship to you.

Information to identify you
: Photographs, passport and/or driving license details, proof of residence, electronic signatures.

Information about your suitability to work for us
: References, interview notes, work visas ID information such as passport details and, records/results of pre-employment checks, including criminal record checks, credit and fraud checks.

Information about your skills and experience
: CVs resumes and/or application forms, references, records of skills and experience: qualifications, skills, training, and other compliance requirements.

Information about your terms of employment with JA Resorts & Hotels:

Letters of offer and acceptance of employment, your employment contract.

Information that we need to provide you with benefits and other entitlements
:

Length of service information, health information.

Information to allow you to access our buildings:

Identification IDs, in some cases we maintain copies.

You may visit some JARH properties and security can request your personal information for verification purposes that could be verbal or written, this is the requirement of the Law in UAE for public safety.

Information relating to discipline, grievance, and other employment-related processes
: Interview/meeting notes or recordings, correspondence.

Information relating to your work travel and expenses:

Air tickets, visa, passport (if required).

JA resorts & Hotels asks that you avoid submitting data that may qualify as sensitive data under applicable law, except where such data is legally required or permissible.

This includes data on biometric, medical or health conditions, genetic, racial, ethnic, sex life or practices or sexual orientation, religious, philosophical, or ideological beliefs, political opinions, trade union membership including views and activities, information on social security measures, and administrative or criminal proceedings and sanctions.

Sensitive Personal Data may require an extra level of protection or higher duty of care. Sensitive Personal Data includes special categories of data as defined by GDPR.

At times, the Personal Data you provide to JA Resorts & Hotels, including your educational records, may include the data referenced in the preceding paragraph. Where that is the case, you expressly authorize JA Resorts & Hotels to handle the data for purposes of your job application.

If you provide JA resorts & Hotels with the Personal Data of a reference or any other individual as part of your application, it is your responsibility to ensure you have the right to provide that data to JA resorts & Hotels.

When and how we collect personal data

Make an application through the services or otherwise, adding personal data about themselves either personally or by using a third-party source such as LinkedIn, Caterer global,

and use the Service to connect with our staff, adding personal data about themselves either personally or by using a third-party source such as LinkedIn.

provides identifiable data in the chat (provided through the website that uses the Service) and such data is of relevance to the application procedure.

JA Resorts and hotels may also collect "Other Data;" data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveal your specific identity or relates to an individual, we will treat Other Data as Personal Data. Other Data include:

the browser and device data

app usage data

demographic data and other data provided by you

aggregated data

USE AND DISCLOSURE OF DATA

We (JA resorts & Hotels) collect and processes data about you for the following reasons:

because you voluntarily provide this data

because this data is necessary to take steps, at your request, prior to entering employment

because this data is of particular importance to JA Resorts & Hotels and JA resorts & Hotels has a specific legitimate interest under law to process it

to comply with a legal obligation

• where necessary to protect the vital interests of any person

Where the processing concerns data you voluntarily provided to JA resorts & hotels, or the processing is based on your consent, you may withdraw your consent at any time. If you wish to withdraw your consent, please contact dataprotection@jaresorts.com.

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