Job Description

IT Support Duties and Responsibilities

Install, Configure, Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals Upgrade or replace hardware and software systems Report daily and hourly activities to the Head of Support and Management. Provide any remote tasks as needed Communicate effectively with customers, staff, and management. Ensure assigned Maintenance Work Orders are updated daily and management notified Be sensitive to customer/management needs when planning downtime and server restarts/maintenance Meet and communicate regularly with team to discuss successes and struggles Strong written and verbal communication skills Follow verbal and written instructions Maintain cooperative and effective working relationships with others Support and maintain user account information including rights, security, and systems groups Be friendly and engaging when communicating and visiting with Clients Ensure safe work habits and good engineering practices are observed Assist in other special projects and assigned duties as needed Manage inbound and outbound support emergency calls (24/7) Help maintain IT/Asset Inventory. Respond to incoming email and telephone support requests received from internal and external.
IT Support Requirements and Qualifications

Associate or bachelor's degree in computer science or a related field. 1 to 2+ years of experience in a technical support role. Certifications are preferred but not required. Working knowledge and expertise with a variety of software, hardware, and applications. Willingness to solve complicated problems and see projects through to completion and ELV System (CCTV, Fire Alarm System, Intrusion Alarm Systems, Telephone System, Network & others). Basic knowledge for the Electrical Works. Analytical skills to study problems and records and identify solutions. Team-oriented attitude to help other colleagues and departments with technical problems. Strong interpersonal communication and relationship-building skills. Ability to manage time and effectively prioritize numerous projects at one time. Familiar with M365, Microsoft Operating Systems Preferred. Knowledge of routers switches, and other network equipment preferred. Must be able to multitask and handle multiple issues, either on the phone or remotely. Good written and verbal communication skills as well as interpersonal skills.
Job Type: Full-time

Pay: From QAR2,800.00 per month