Complaint Handler Licensed Financial Institutions
Abu Dhabi, United Arab Emirates
Job Description
Job Title: Complaint Handler - Licensed Financial Institutions
Job Code: JPC - 3160
Location: Abu Dhabi
Experience: 1+ Year
Language: Fluency in Arabic and English
JOB DESCRIPTION
Job Code: JPC - 3160
Location: Abu Dhabi
Experience: 1+ Year
Language: Fluency in Arabic and English
JOB DESCRIPTION
- Review consumer and small business complaints that have not been resolved by the Licensed Financial Institutions.
- Identify major issues and explore where additional information from complainants, Licensed Financial Institutions and third parties is required.
- Support with resolving financial complaints fairly and efficiently using casework review and evaluation skills.
- Manage the development and implementation of effective avenues such as online complaints management systems and a call-centre for consumers to seek redressal to issues and concerns.
- Bachelors degree in Banking/Insurance/Finance or any other related discipline.
- Proficient in the Arabic Language. Proficiency of the English language would also be ideal.
- 2 - 3 years of experience with at least 1 year of experience in a similar role
- Working experience in the UAE, with appropriate familiarity with the UAE market and regulations
- Experience with Licensed Financial Institutions and handling of complaints would be preferred.
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Job Detail
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Job IdJD1751487
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned