Complaint Agent Female Arabic Background Medical Center

Sharjah, United Arab Emirates

Job Description

Job description we are looking for a customer-oriented service representative.What does a complaint agentA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They\xe2\x80\x99re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers\xe2\x80\x99 shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don\xe2\x80\x99t have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list: Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skillsProven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma Job Type: Full-time Salary: AED2,500.00 - AED3,000.00 per month \xd8\xa7\xd9\x84\xd9\x82\xd8\xaf\xd8\xb1\xd8\xa9 \xd8\xb9\xd9\x84\xd9\x89 \xd8\xa7\xd9\x84\xd8\xaa\xd9\x86\xd9\x82\xd9\x84/\xd8\xa7\xd9\x84\xd8\xa7\xd9\x86\xd8\xaa\xd9\x82\xd8\xa7\xd9\x84:
  • Sharjah: \xd8\xa7\xd9\x84\xd8\xaa\xd9\x86\xd9\x82\xd9\x84 \xd8\xa8\xd8\xb4\xd9\x83\xd9\x84 \xd9\x85\xd9\x88\xd8\xab\xd9\x88\xd9\x82 \xd8\xa3\xd9\x88 \xd8\xa7\xd9\x84\xd8\xaa\xd8\xae\xd8\xb7\xd9\x8a\xd8\xb7 \xd9\x84\xd9\x84\xd8\xa7\xd9\x86\xd8\xaa\xd9\x82\xd8\xa7\xd9\x84 \xd9\x82\xd8\xa8\xd9\x84 \xd8\xa7\xd9\x84\xd8\xa8\xd8\xaf\xd8\xa1 \xd9\x81\xd9\x8a \xd8\xa7\xd9\x84\xd8\xb9\xd9\x85\xd9\x84 (\xd9\x85\xd8\xb7\xd9\x84\xd9\x88\xd8\xa8)
\xd8\xa7\xd9\x84\xd8\xae\xd8\xa8\xd8\xb1\xd8\xa9:
  • medical center: \xd8\xb3\xd9\x86\xd8\xa9 \xd9\x88\xd8\xa7\xd8\xad\xd8\xaf\xd8\xa9 (\xd9\x85\xd8\xb7\xd9\x84\xd9\x88\xd8\xa8)
  • Complaint agent: \xd8\xb3\xd9\x86\xd8\xa9 \xd9\x88\xd8\xa7\xd8\xad\xd8\xaf\xd8\xa9 (\xd9\x85\xd8\xb7\xd9\x84\xd9\x88\xd8\xa8)
\xd8\xa7\xd9\x84\xd9\x84\xd8\xba\xd8\xa9:
  • ARABIC (\xd9\x85\xd8\xb7\xd9\x84\xd9\x88\xd8\xa8)

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1488053
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sharjah, United Arab Emirates
  • Education
    Not mentioned