Job description Job descriptionJob briefWe are looking for a call agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely manner
Follow communication \xe2\x80\x9cscripts\xe2\x80\x9d when handling different topics
Identify customers\xe2\x80\x99 needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and skillsPrevious experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree Job Type: Full-time Salary: AED2,500.00 - AED3,000.00 per month Ability to commute/relocate:

• Sharjah: Reliably commute or planning to relocate before starting work (Required)

Experience:

• CALL CENTER: 1 year (Required)
• MEDICAL CENTER: 1 year (Required)

Language:

• ARABIC (Required)