Job Description

Job Overview

We are seeking a dedicated and organized individual for the role of Complain Handling Cum Admin. In this position, you will be responsible for managing customer complaints, ensuring a high level of customer satisfaction, and providing administrative support to the office. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

Handle customer complaints professionally and efficiently, ensuring timely resolution. Maintain accurate records of complaints and resolutions in the system. Provide exceptional customer service through effective communication and problem-solving skills. Perform data entry tasks to keep files organized and up-to-date. Assist with front desk duties, including greeting visitors and answering phone calls with proper etiquette. Manage office supplies and ensure a well-organized workspace. Utilize Google Workspace for document management and collaboration with team members. Support office management tasks as needed, including scheduling meetings and maintaining calendars. Assist in bookkeeping tasks using QuickBooks when required.

Requirements

Proven experience in customer service or complaint handling is preferred. Strong organizational skills with the ability to multitask effectively. Proficiency in data entry and file management practices. Familiarity with Google Workspace applications (Docs, Sheets, Drive). Basic knowledge of QuickBooks is a plus but not mandatory. Excellent phone etiquette and communication skills. Ability to work independently as well as part of a team in an office environment. A proactive approach to problem-solving with strong attention to detail.
If you are passionate about providing excellent customer service while supporting administrative functions, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month