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The Community Experience Support Manager is responsible for the overall community outreach and destination engagement strategic program of work within the Customer Experience Centre of Excellence, and the Peace & Justice Center. The Community Experience Support Manager will work with the Experience Design and Customer Experience Director and other staff to develop a vision for community engagement and will play a lead role in implementing this vision, ensuring we deliver the highest standards of community and customer engagement.

In order to be considered for this role, you will be:

• Responsible for leading the Yas Captains program, and developing the Saadiyat Captains program.
• Building the Yas Island Community Engagement strategy including:
• Yas Island community & resident focus groups
• Yas Community Events and Engagement calendar

• Building the Yas Island Academy, including:
• Yas Captains relaunch/rebranding and insourcing from The Storey Group
• Yas Captains integration with Yas Experts
• Yas Academy Leadership Development program
• Induction program for all Yas Island employees
• \'WOW Moments\' program expanded to Yas Captains

• Responsible for maintaining and growing our CRM database, ensuring all relevant stakeholders are communicated with effectively and consistently.
• In collaboration with Customer Experience Director and Experience Design Director and other staff, establishing community engagement goals and objectives.
• Establishing and continuing to build partnerships and meaningful relationships with related organizations across the destinations.
• Creatively engaging the public to inform people of our programs.
• Promoting policy change to improve the communities we are operating.
• Evaluating impact and effectiveness of educational programs.
• Effectively using the database, social media, and other tools for targeted outreach and promotion.
• Contributing consistently to the organization\'s social media presence on a regular basis maintaining a high standard for writing, quality of information, and strategic participation in issues.

MINIMUM QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIREMENTS

Qualifications:

Essential:

• Diploma in Customer, Community or Visitor Experience

Desirable:

• Proven experience of working and managing in a customer service environment and encouraging high standards of visitor care throughout previous employment.

Years of Experience:

Essential:

• Proven management experience of a large and diverse team of staff and volunteers.

Desirable:

• Experience in developing community and tribe development and engagement

Skills:

Essential:

• Presentation skills and time management.
• Competent IT skills - Microsoft Office Suite
• Excellent interpersonal and communication skills
• Flexible approach to working in a team

Desirable:

• The ability to work under pressure, forward plan and meet deadlines. Desirable
• Experience gained in a commercial environment

Farah Experiences