Summary

First level support to the Service Sales function. Follow and execute the wing-to-wing Inquiry-to-Order (ITO) process for all Middle East countries. Analyze Installed base and commercial data, receive customer requests for quotes, prepare quotes, contracts, and coordinate all customer queries. Supports the commercial operations leader in the quarterly estimation process and multiple growth initiatives. Provide business intelligence to the Service Sales team to identify and manage opportunities.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Prepare quotes and contracts drafts for all Middle East customers, and support Service Sales on profitability analysis and PO follow-up
• Identify deviations from country standard T&Cs and get required approvals
• Support the zone Com Ops leader and Service Sales team on various growth initiatives and maintain accurate data in SFDC
• Provide visibility to funnel of opportunities and overall business intelligence to the Service Sales team by extracting, analyzing and summarizing data on installed base, warranties and contract
• Support Service Sales team in all customer requirements within the Service sales scope and provide prompt customer support for all contract and non-contract administrative related questions
• Ensure proper archiving of Service Sales documentation (proposal, tenders, signed contract, etc.)

Required Qualifications

• Bachelor Degree in Business Administration, Finance or related discipline
• At least 5 years of experience with Sales Operations in the Healthcare sector in UAE
• Ability to work independently, takes initiative to make things happen, identifies what needs to be done and does it
• Ability to prioritize and meet deadlines, follow up and attention to detail
• Strong knowledge of Microsoft Excel

Desired Characteristics

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to influence others

Inclusion and Diversity GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-MA2 #LI-hybrid

Additional Information