Job Description

Job Title Commercial Department Coordinator

Description

Job Title Commercial Department Coordinator
Description

Conrad Abu Dhabi Etihad Towers is the first of Hiltons luxury portfolio to operate in the capital of United Arab Emirates. The hotel is one of the five Etihad Towers and has 12 F&B outlets, a spa, a private beach, three swimming pools and conference and event facilities. There are 576 guest rooms, suites and residences with views of the Arabian Gulf and there's a collection of luxury shops at The Avenue at Etihad Towers.
This hotel is perfectly placed to offer guests a truly inspired stay with personalised connections to the local cultural and artistic experiences for which Abu Dhabi is known, all anchored by Conrads signature intuitive guest service.

Position Summary
A Commercial Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Commercial team to develop future and repeat business.
What will I be doing?
As Commercial Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the commercial team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
Understand fully the hotel amenities, packages and promotions
Generate and develop sales leads and contact potential clients to build business relationships
Produce quotations and written confirmation to all clients
Produce accurate and timely reports that meet the needs of the Sales Director and senior management
Support Sales Team to monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Support the marketing activity plan to drive restaurant, room and meeting promotions through social media and traditional media
In collaboration with relevant departments, ensure the timely and constructive response and action taken on all customer feedback on review websites and social media
To help drive incremental share of discussion and brand awareness through the implantation of social media communication
Continued research and implantation of social media trends
To maintain up-to-date digital presence on brand website, third party websites, review websites and social media platforms
Maintain up-to-date information and photography across online presence
Support public relations output, working with external PR agency to monitor coverage, media requests and competitions. What are we looking for?
A Commercial Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Excellent communication skills
High level of IT skills, including Excel, PowerPoint, and Word
Proactive approach to meeting deadlines and targets
Social media knowledge
Excellent organisational and administration skills
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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