Job Description

We are seeking a proactive and diligent individual to join our real estate organisation as a Collections Officer. This key role is responsible for managing the company's receivables, ensuring timely collection of outstanding accounts, and maintaining positive relationships with tenants and clients. If you are detail-oriented, possess strong negotiation skills, and are committed to delivering excellent customer service, we encourage you to apply.

Key Responsibilities for Collections Officer in Real Estate

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Monitor and manage the status of accounts receivable, ensuring accurate records of all client and tenant payments. Communicate promptly and professionally with tenants, clients, and stakeholders regarding overdue accounts through phone, email, and written correspondence. Initiate and follow up on collection processes in accordance with company policy and legal requirements. Negotiate payment arrangements, resolve disputes, and recommend solutions to outstanding receivables issues. Coordinate with internal teams, including Property Management, Finance, and Legal, to ensure effective resolution of account issues. Prepare regular reports on collections activities, outstanding debts, and performance metrics for management review. Maintain comprehensive, confidential, and up-to-date documentation of collections activities and client communications. Advise on credit control and contribute to the development of improved debt collection processes. Escalate high-risk accounts appropriately and support legal proceedings as required, ensuring compliance with all regulations. Champion a culture of accountability, integrity, and client-focused service throughout the collections process.

Essential Qualifications and Experience for Collections Officer Roles

Bachelor's degree in Business Administration, Finance, Accounting, or a related field is preferred. Minimum of 3 years' experience in collections, credit control, or accounts management, preferably within property, real estate, or a related sector. Strong knowledge of collections legislation and regulatory requirements in the UK. Excellent verbal and written communication skills, with the ability to handle sensitive situations tactfully. Proficiency in Microsoft Office Suite (especially Excel) and experience with financial management or property management software. Strong analytical and problem-solving skills, with meticulous attention to detail and accuracy. Fluency in English is required; additional language proficiency is advantageous.
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Key Skills and Attributes for Effective Debt Collection

Exceptional organisational abilities to manage competing priorities and a diverse portfolio of accounts. Excellent negotiation and conflict resolution skills, balancing assertiveness with professionalism and empathy. Customer-focused approach, aiming to preserve long-term business relationships while meeting collection targets. Capacity to work independently as well as collaboratively within a team and across departments. Demonstrates discretion, confidentiality, and ethical handling of sensitive financial information. Proactive approach to process improvement and a commitment to delivering high-quality results.

Desirable Competencies and Additional Attributes for Collections Professionals

Experience with collections in the real estate sector, including residential and commercial property portfolios. Familiarity with court processes related to debt recovery is advantageous. Previous involvement in developing or implementing credit policies and procedures. Demonstrated ability to foster positive relationships with clients and resolve complex account queries. Adaptable, resilient, and motivated to achieve collection targets in a dynamic environment.

If you are eager to contribute to the financial health of a growing real estate company and thrive in a dynamic, client-focused collections environment, we invite you to apply and become a valued member of our team.