Job description Job title: Team leader- Collections Job Type: Full-time, Permanent Job Location: Dubai, United Arab Emirates Job Type: Full-time Salary: AED12,000.00 - AED15,000.00 per month Responsibilities for collections team leader
\xe2\x80\xa2 Support new initiatives and demonstrate capability to manage and lead continuous improvement projects
\xe2\x80\xa2 Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused collection routines
\xe2\x80\xa2 Be accountable for managing team efficiencies, ensuring efficiency targets are met
\xe2\x80\xa2 Be responsible for team results, as measured through established quality service standards
\xe2\x80\xa2 Manage direct reports by providing superior leadership and guidance related to collection activities
\xe2\x80\xa2 Be a referral point for all Early Collections Low Risk staff and monitor quality trends by ensuring issues and escalations are addressed and the appropriate action is taken in a timely manner
\xe2\x80\xa2 Assist with constructing an effective credit control management framework \xe2\x80\xa2 Allocates work assignments and establishes KPI and performance standards, metrics
\xe2\x80\xa2 Evaluates the quality, quantity of the individual/ team metrics on work being performed \xe2\x80\xa2 Evaluates / assesses team member performance on a periodic and annual basis Qualifications for collections team leader
\xe2\x80\xa2 5 years\xe2\x80\x99 experience into team management and handling collections \xe2\x80\xa2 Any Nationality can apply
\xe2\x80\xa2 Background preferred from Banking, Retail, or Insurance industry
\xe2\x80\xa2 Provide management to the assigned collections team members
\xe2\x80\xa2 Responsible for the effective monitoring and management of the delinquency portfolio
\xe2\x80\xa2 Responsible for the identification and referral of stressed accounts during the monitoring process
\xe2\x80\xa2 Responsible for the maintenance, currency and adherence to Collections policies and procedures
\xe2\x80\xa2 Ensure the collections department has a thorough understanding of the accounting and regulatory provisioning guidelines and calculations
\xe2\x80\xa2 Responsible for monthly and quarterly reporting obligations as defined by the Senior Management
Job Types: Full-time, Permanent Salary: AED14,000.00 per month
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