Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Job description

At JLL, our goal is to provide workplace experiences that will be long remembered by our clients. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace. The role is client facing and candidates must exhibit exceptional customer service, presentation and communication skills across all levels of the business including the C-suite, VIPs, and our colleagues. Overall Role Personal Profile The Colleague Host is responsible for delivering a memorable colleague and visitor experience every day through face-to-face engagement, proactive communication, and exceptional customer service. The Colleague Hosts provide friendly, knowledgeable, and courteous first impressions to Colleagues and are an essential part of the OurWorkplace team. The role of the Colleague Host is to build trusted, valued relationships with every interaction. This role showcases the great work carried out across all Workplace service lines whilst gathering and addressing feedback from clients whether negative or positive. The Colleague Host own service delivery and operations in their areas of responsibility, proactively anticipating the needs of clients and visitors ensuring a seamless consistent level of service is provided at every user touchpoint. I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility how our services are seen in the eyes of my customers. I am a team player, always the first to offer help to colleagues. I have an incredible ability to spark an immediate rapport with visitors and colleagues alike. I like to build relationships quickly but also retain key information to strengthen and personalise those relationships. I look for innovative ways to improve efficiencies within the workplace and enhance client experiences, whilst showing I am flexible and adaptable to business needs. I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me. Exceptional Experience Standards . I foster a sense of community by building lasting and meaningful relationships with our customers . I am committed to safety, sustainability, and wellbeing . I transform problems into opportunities . I innovate to be one step ahead . I champion the digital journey and focus on driving engagement and impact Duties & responsibilities Primary tasks and objectives o Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service o Take ownership of all services that support our colleagues within the workplace o Build relationships with key stakeholders and encourage interactions between colleagues and OurWorkplace teams o Understand the needs and wants of the business or business units you support o Create a workplace culture that demonstrates our values while supporting and leading our colleagues through our new workplace environment(s). Customer Service & Communications o Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent. o Ownership of all interactions and queries, dealing with those that fall within Colleague Host responsibility until completion. o Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries. o Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate. o Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself. o Receive and respond to all requests (verbal, Teams, Yammer, or email) or issues within one day of receipt. o Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns o Ownership & support of site-specific information on Workplace Experience app and office guides. o Ability to communicate effectively through digital platforms (e.g. Yammer, digital displays, signage, etc) o Identify and prioritise urgent requests, communicating with clients and OurWorkplace team ensuring quick, efficient reaction and seamless service. o Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service. o Always consider our service view from customers eyes o Adaptable, open to change and passionate about innovation - a growth mindset. o Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience. o Foster positive experiences that drive colleague engagement and improve the workplace service and experience. o Willingness and ability to complete tasks, including flexibly managing requests and prioritising the most important ones. o Aim to bring the voice of our customers and clients into the workplace. o Adhoc duties as required. Workplace Management o Conduct daily site checklist(s) identifying and recording defects, following up until completion. o Ownership of H&S in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately o Checking and audit of all workspaces, and collaboration spaces, and ensure they are in 'ready-to-use' condition whenever unoccupied throughout the workday o Confirm office equipment is in good working condition. Otherwise, report and rectify immediately o Liaise and work collaboratively with colleagues (Workplace, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace. o Ensure services are delivered within SLA's and compliant with applicable laws, rules and regulations. o Consolidate all workplace related issues and identify areas for quick improvement. o Optimise operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitors o Assist individuals in finding a workspace when required and use of desk/locker booking technology o Aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly o Manage all enquiries and issues tactfully and confidently o Stationery management and ordering. o Support with tours of the workplace explaining the facilities available Meeting Room Booking Management o Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working order o Create relationship and liaise with the service partner teams so meeting rooms and designated areas are kept clean, tidy and well maintained at all times. o Liaise with the appropriate team (IT, communication, audio/video, etc) ensuring that the technology within these rooms operates efficiently and without any problems. o Competent on all meeting room equipment and offer first fix assistance with IT/AV issues. o Where applicable, liaise with the hospitality / catering team for any food and refreshments requested by the host / client. o Assist with meeting room booking requests, proactively identifying the best space for the required needs and wants and reassigning when required. o Attention to detail when taking bookings, ensuring full details are collected from the host. Administrative Duties o Auditing and tracking of ongoing issues and concerns o Proactive and reactive assignment to workplace requests and concerns o Report creation of reoccurring issues or concerns for resolution o Administer workplace policies (clean desk, appropriate use of space, etc.) o Additional duties as assigned by Workplace Site/Experience Lead Hours of Operation - please update Yellow below o Role is required for 40 hours per week o Main business hours are 8am-6pm Monday through Friday o Standard shifts will range between 7am-6pm o Business coverage requirements may change o Overtime or extra shifts are dependent upon business levels Candidate Qualifications Experience o 1 - 3 years prior experience in hospitality, tourism, events operations property management, or related profession o Experience in a corporate environment is preferred, but not essential. Skills o A proactive can-do approach looking for opportunities to work smarter o Excellent verbal and written communication skills, ability to communicate professionally at all levels o Strong interpersonal skills, engaging and highly collaborative o Meticulous with strong organizational and time management skills o Proficiency with Microsoft Office (Excel, Word, PowerPoint, Planner, Power Apps, and Outlook) o Customer focused mentality with a passion for hospitality o Experience with Yammer or Teams or other communication platforms is a plus

Location: -Abu Dhabi, ARE

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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