Villa Host

Muscat, Oman

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Company Description
At Anantara we always behave in the following way…

We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
We use our initiative and always find the best way to solve a problem for a guest or a colleague.
We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
We always think of new ways to surprise and delight our guests.
We treat guests and colleagues with dignity and respect. Everyone is important.
We hold ourselves to the highest standards of honesty and integrity.
We are proud to represent our hotel and our country to guests from all over the world.

Performs duties in accordance to Standard Operating procedures and Guidelines of Anantara Al Jabal Al Akhdar.
Assists Front Office Department with daily operations, check-in, check out, buggy request and upselling.
Maintains high standards in personal appearance. Is well groomed, hygienically clean and properly attired in uniform to carry out duties at all times.
Behaves/carries out tasks and responsibilities in a professional manner.
Is punctual to report for duties and is prompt to disseminate services to guests.
Is well organised to carry out job tasks with necessary accessories ready and at hand.
Reads the daily arrival/departure memos and other relevant documents as circulated by Front Office Manager / Assistant Front Office Manager.
Is always prepared to handle guest requests, complaints, and suggestions and follow through to maximize the service standard.

Deals with Guest comments and concerns systematically and keeps the Front Office Manager and Assistant Front Office Manager informed of the same.

Is committed and suggests/introduces new initiatives that are focused in enhancing guest experience.

Reports health or safety hazards to the supervisor to have an appropriate action.
Ensure to perform other duties as assigned by the Management.

SPECIFIC RESPONSIBILITES (VILLA HOST SERVICE)

Initiates contact with guests prior to their arrival and proactively gathers preferences.
Ensures all tools and equipment are prepared/stacked/organised in the residence pantry at all times.
Ensures to attend all the briefings conducted & follow up with daily arrivals, departures and other important information’s.
Ensures to place guest courtesies, complementary items, and amenities in the villas as specified and carries out its delivery and timely clearance.

Makes necessary mis-en-place in the allocated pantry to facilitate efficient service.
Ensures the Private cellar is checked and stocked prior to guest arrival. Also ensures that the Private cellar is refilled and the bills made during the stay. (Royal Villa)

Is knowledgeable of the service and quality of all types of wines available in the Private cellar.

Is aware of the procedures for laundry valet service and is ready with requirements to carry out same in a professional manner.
Maintains log books, making log entries as per the log standards and going through it every day as soon as coming to shift.
Attends daily briefings and meetings as scheduled.

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