Job Description

Join our highly engaged team and play a key role in delivering our customers with superior technical services experience! As a Coating Advisor, you will provide professional support to our customers by giving advice on technical issues, stock requirements, paint quality and processes, accurate application of paints and supervision of the painting progress in order to achieve the optimum performance from our products and end user happiness.

Here's some of the other things you can look forward to:

Deliver technical service in line with strategy for all Focus accounts & Product groups, ensuring Technical Service excellence and customer happiness.

Develop, implement and/or optimize work processes and systems, including equipment installation and modification, Stock Control and Forecasting - ensuring customers are able to run more efficiently and improve their operations.

Ability to find opportunities to reduce customer operating costs and improve Hempel Market Share.

Ability to solve tech issues both process and product within all product groups.

Co-ordinate with Hempel sales / customer service / Production and Logistics staff regarding projects and customer needs.

Accurate reporting of jobs by preparing / keeping records Inspection Reports as per procedures.

Provide inspection of painting process by carrying out on-site testing and quality control to ensure painting is according to specification and requirement to ensure customer happiness.

Educate customers on paint application and usage, conduct training for Applicator staff.

Compile field reports and reports on all non-conformities to protect Hempel and reduce risk exposure.

Be familiar with all Hempel focus products - technical & practical information.

Provide technical support to the commercial team of potential Opportunities and Threats to increase sales & share of wallet.

Build positive and mutually helpful relationships at multiple levels and functions within customer accounts to support the development of joint projects, strategies and action plans.

Support Sales Managers and customers by proactively answering questions and dealing with complaints when able or taking ownership for resolution and feedback.

Engage in customer meetings / events as appropriate.

Apply knowledge, networks and CRM tool to answer customer main worries or debrief on current situations and/or issues.

Support Commercial Team in developing overall account strategy via expert knowledge and customer intelligence gathering.

Actively apply relationships within customer to promote Hempel Paints and understand our profile against our competitors within their business.

Assist with improving accuracy in Demand Planning for Customers.

The role will be based in Duqm -Oman and will report into Area Manager - Services.

We're looking for a driven professional to join our team. Our ideal candidate will have the ability to understand and connect the technical value proposition with commercial and business requirements.

You should also have the following qualifications:

Bachelor's or equivalent in Chemistry/Engineering or an equivalent course

NACE Certification.

Strong communication and interpersonal skills

Highly customer focused.

Highly self-motivated and hardworking.

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, CRM, Teams and Dynamic AX).

Application and further information For further information on Hempel, please visit hempel.com.

To apply for this position, please submit your application letter with a CV in English via the link no later than the 17-Feb-2024.

Please note that the interviews will take place 1-2 weeks after the application deadline, and you may want to pencil this time in your diary to avoid any holiday clashes.

More About Hempel At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Global career possibilities In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to create the right conditions for personal and professional development.

Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family. Application due2024-02-17 Seniority LevelMid-Senior level Job FunctionsCustomer Service, Project Management, Quality Assurance Industry Chemicals

Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.

JR4101