Company Description

Novotel, ibis & Adagio Fujairah hotels are located a few minutes away from the city\'s landmarks and shopping malls that is ready to welcome every visitor to Fujairah. Our hotels offer 434 stylish rooms, two restaurants, bars, a coffee lounge, a gym, a swimming pool, free outdoor and indoor parking facilities, five fully equipped meeting rooms and a ballroom with the capacity up to 1,000 guests.

• Leading and supervising the day-to-day operation of the department to ensure service standards are followed by the team with friendly and engaging service.
• Handling guest concerns and reacting quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Liaising with different departments on a regular basis, to ensure clear and concise communication.
• Co-ordinating daily handover and closuring of all shifts, including the monitoring and signing of daily checklists which are mandatory.
• Active participation in the implementation and following-up on action plans for training and recovery plans for missed guest opportunities.
• Encouraging the upselling of the hotel to increase revenue.
• Assisting in driving the ALL \xe2\x80\x93 Loyalty program to ensure the targets are met.
• Ensuring procedures are followed when dealing with all safety and security issues concerned.

Qualifications

• Minimum of 2 years\xe2\x80\x99 experience within a Supervisory Position preferably related to the hospitality industry.
• Degree or Diploma in Hospitality Management is an asset.
• Excellent communication (written/verbal) in the English language. Additional international language is advantageous.
• Ability to motivate, guide and coach a diverse colleague group.
• Strong organizational, administrative and time management skills with the ability to be flexible with hours, days off, assignment and additional duties.
• An operational knowledge and proficiency in Front Office Systems- including Opera Cloud and Microsoft Office suite (Word, Excel, PowerPoint).

Accor