Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.

Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



The Role:

• Responsible for the sales, the organization and the quality of the services delivered to the customer for the Front Office department.
• Covering daily Front Office Supervisor Tasks: handle different guest challenges and situations and be part of the first response emergency team.
• Perform any other duties that may be assigned from time to time by Assistant Front Office Manager.

Key Deliverables and Responsibilities:

Planning & Organizing:

• Replace efficiently the Assistant Front Office Manager during his/her day off or holidays.
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel.
• Responsible for the Front Office operational - Reception Agents and Bellpersons.
• Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
• Organize Front Office department related activities.
• Organize the daily briefing and together with the Assistant Front Office Manager the monthly department meeting
• Brief front-office staff on events, promotions etc.
• Aware about local requirements (follow up and responsible for DTCM reports and Police requirements).
• Ensure the achievement of the highest occupancy in the complex at the best rate, as per hotel target.
• Prepare the daily sheet and organize a briefing with Reception and Bellpersons (handover to the next shift leader).
• In charge of planning of the FO department during the night.

Operations:

• Provide a first response in case of guest issues, liaising with the Cluster Rooms Division Manager and with the HODs (Front Office, F&B, Security, Engineering), update the Front Office Supervisor log and be part of the first response emergency team.
• Ensure that there is compliance to all work legislation in the departments.
• Pay special attention to proper upkeep of the hotel, especially of the front desk, hallways, the lobby and the Parking lot and rooms.
• Trains team members and co-ordinate the monthly on the job training for the whole department.
• Prepares and check the work schedules.
• Brief night staff about daily activity of the hotel
• Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the HOD.
• Try to conserve energy and ensure cleanliness of the complex.
• Ensure close co-operation with other departments.

Qualifications

• Bachelor Degree in Business or similar preferred
• Minimum of 2-3 years operational experience in Front office functions
• Strong reporting and analytical skills
• Excellent team player and communication skills
• Service focused personality is essential; experience is an asset

Additional Information

Experience is an asset.
Prior experience working with Opera or a related system.
Fluency in English; additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

MERCURE