About Us IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.



Your day to day What’s the job? As Cluster Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements. Your day-to-day People · Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers · Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues · Train colleagues to make sure they deliver with compliance and to the standards we expect ·Drive a great working environment for teams to thrive - linking up departments to create sense of one team · Promote teamwork and quality service through daily communication and coordination with other departments · Recommend or initiate any HR elated actions where needed Financial · Help prepare the hotel’s annual budget and the setting of departmental goals · Monitor budget and control expenses with a focus on food, beverage, and labour costs · Working with the catering office, identify additional sales opportunities to enhance revenue · Drive promotions that deliver great dining experiences for guests at a good value · Make sure credit and financial transactions are handled securely Guest Experience · Make sure all food and beverage equipment is in operational condition and regularly cleaned · Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs · Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction · Analyse guest insights to identify and meet customer expectations and build on guest loyalty · Regularly communicate with guests to ensure expectations are met Responsible Business • Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions • Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste • Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done May also serve as manager on duty



What we need from you Accountabilities This is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors. • Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field • 5+ years’ related experience, including management experience • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Knowledge & Competencies The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies: Understanding the Business Influencing Outcomes Planning for Business Team Building Valuing Diversity Leading People Adaptability Drive for Results Customer Focus Managing Operations



What we offer We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. At IHG, you enjoy a competitive financial and benefits package which include healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we’ll give you room to grow!