Job Description

Job Title Club Lounge Waiter

Description

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. The PositionTo provide prompt and courteous F&B service to the Hotel's guests. KEY ROLES & RESPONSIBILITIESRead daily events, to acknowledge any VIP's arrivals. Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if askedPresent children's menus when appropriate, and describe specials and alternative cuisineServe and clear food and beverage items in an unobtrusive and professional manner Utilize the POS system to ring up sales, print checks, close checks and complete cash-out proceduresCarry trays, bus and reset tables with linen, china, glass and silverAscertain guests' satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved Follow cash and credit card procedures according to the guidelines of the accounting department Maintain a clean, neat and orderly restaurant throughout servicePolish silver, refill salt, pepper and sugar, creamers, etcEnsure that work station is stocked with appropriate condiments at all times Report any guest comments regarding food and beverage to manager Conscientious handling and maintenance of operating equipmentLearn and adhere to safety, sanitation and hygiene policiesMaintain good working relationships with colleagues, and all other departmentsMaintain complete knowledge of all F&B services, outlets and hotel services/features Perform opening/closing side duties as assigned and set all tables according to standardsReport to manager any kinds of deviation from set standard and proceduresEnsure that all service and storage areas are kept safe and cleanHelp minimize waste, neglect, breakages and mishandling of supplies and equipmentCarry out light cleaning and maintenance of the outlet Assist other Food & Beverage Outlets in their operations during peak hours if neededPERSONAL ATTRIBUTESAverage reading, writing and oral proficiency in the English languageMust be well presented and professionally groomed at all timesAble to account and handle cash effectively and efficiently Good communication and customer contact skills good problem resolution skills Basic F&B product knowledge Team player with strong interpersonal skills and attention to detailQUALIFICATIONSSecondary educationEXPERIENCEMinimum 1-year food and beverage serving experience Previous public contact and/or cashiering experience

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