Job Description

CLINIC MANAGER - (ARABIC) \xe2\x9d\x96 To ensure day to day operations of center are planned well in advance Region Middle East & Africa Department Administration Reports to Business / Area Head Position Supervised Direct Reportees - ACH, WC, Sales Head, CCE, Slimming & Beauty Head, Dermat & Laser Tech. / Nurses Indirect Reportees \xe2\x80\x93 Remaining Slimming & Beauty team Job Scope CORE RESPONSIBILITIES: (The responsibilities include but are not limited to the following) \xe2\x80\x93 Center Head FINANCIAL EFFECTIVENESS SERVICE EXCELLENCE P a g e 3 | 7 JD_Center Head_VLCC \xe2\x9d\x96 To manage the daily roster of the team keeping the customer appointments in mind \xe2\x9d\x96 To ensure that the rotation book is maintained keeping the staff rotation policy in mind \xe2\x9d\x96 To ensure that the annual leave planning for the team is done in the beginning of the year \xe2\x9d\x96 To ensure the daily center head check list is followed \xe2\x9d\x96 To ensure that the center reception delivers a great customer experience \xe2\x9d\x96 To ensure that the responsibilities of the CCE team w.r.t. Appointment Planning is delivered par excellence \xe2\x9d\x96 To ensure that the ambience of the center followed VLCC Center Ambience policy \xe2\x9d\x96 To ensure that the team follows the VLCC Grooming policy \xe2\x9d\x96 To ensure that the external housekeeping team follows the VLCC protocols \xe2\x9d\x96 To ensure that the team always is calm, polite and uses credibility words during client interaction and escalations. Service Delivery \xe2\x9d\x96 To ensure customers achieve committed results via the highest standards of excellence \xe2\x9d\x96 To ensure follow-up with all clients, with special focus on irregular clients \xe2\x9d\x96 To connect personally with all clients, especially those with slow progress in any services/treatments \xe2\x9d\x96 To seek technical guidance for all unsuccessful & regular clients as from dept heads / area category head \xe2\x9d\x96 To seek guidance from dept heads prior to booking prospects with complicated medical conditions \xe2\x9d\x96 To ensure resolution to all client complaints by proactively studying the potential causes of complaints in fair compliance of SOP not more than 2 days and where support team is involved not more than 7 days \xe2\x9d\x96 To counsel regular clients who could not complete the package by encouraging them to do the needful within validity period \xe2\x9d\x96 To seek guidance from Business / Area head for transfers / conversions of clients\xe2\x80\x99 program \xe2\x9d\x96 To ensure that the credit note is raised prior 2 working days prior to client approaching the concerned center Inventory and Stock Management \xe2\x9d\x96 To ensure sufficient inventory is available at the center to avoid being out of stock \xe2\x9d\x96 To study stock ordering vs sales of services, consumption levels etc. \xe2\x9d\x96 To seek assistance for delays in stock delivery such as linen, documents, appliances etc. \xe2\x9d\x96 To ensure security and safety of the inventory maintained in the center \xe2\x9d\x96 To ensure highest standard of equipment and appliances is maintained \xe2\x9d\x96 To ensure availability of stock as per the center requirements \xe2\x9d\x96 For products where expiry is due in 6 months, details must be escalated to procurement team Event Management \xe2\x9d\x96 To conduct indoor & outdoor events to increase new customers footfall to the centre \xe2\x9d\x96 To partner with local communities / corporates to conduct VLCC events \xe2\x9d\x96 To ensure that the events are well planned & promoted in advance with the customers \xe2\x9d\x96 To ensure each event has a returns on investment per VLCC manadate Center Health Check \xe2\x9d\x96 To ensure that the center meets the expectations of the customers and lives up to its predefined brand image \xe2\x9d\x96 To ensure the merchandise should be according to the season as well as the latest trends \xe2\x9d\x96 The center is well lit, ventilated and offers a positive ambience to the customers \xe2\x9d\x96 To ensure furniture, shelves and racks etc are properly stocked, and products do not fall off the shelves \xe2\x9d\x96 The signage displaying the name and logo is installed at the right place and viewable to all \xe2\x9d\x96 To ensure that highest hygiene standards are maintained in the center Compliances \xe2\x9d\x96 To cascade the VLCC policies & procedures with the team \xe2\x9d\x96 To ensure 100% compliance for mandatory country specific legal requirements like visas, trade licenses, etc. \xe2\x9d\x96 To ensure that HR is notified on renewals at least 60 days prior to expiry / renewal \xe2\x9d\x96 To close loop with the HR & finance team to take the above mandate to closure Other Administrative Tasks \xe2\x9d\x96 Coordinate with cross functional team at the corporate to fulfil center administrative requirements \xe2\x9d\x96 Ensure the highest standards of staff grooming and personal hygiene is maintained Job Type: Full-time Ability to commute/relocate:

• Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Required)

• Wellness: 5 years (Required)

• Arabic (Required)