Job Description

Job Summary
The Clinic Manager is a pivotal leadership role responsible for the overall administrative and clinical operations of the clinic. This individual will ensure the delivery of high-quality, efficient, and patient-centered care. The ideal candidate will be a proven leader with a strong healthcare background, exceptional decision-making skills, and a talent for driving operational excellence, optimizing workflows, and fostering a positive, productive work environment.
Key Responsibilities
Leadership & People Management:

• Provide direct supervision, mentorship, and leadership to all clinic staff, including administrative personnel, medical assistants, nurses, and other clinical staff.
• Foster a collaborative, respectful, and high-performing team culture.
• Lead regular staff meetings, set clear performance expectations, and conduct annual performance reviews.
• Manage recruitment, onboarding, training, and professional development for all team members.
• Address employee relations issues promptly and effectively, in accordance with company policies.

Operational & Financial Management:

• Oversee the day-to-day operations of the clinic to ensure smooth and efficient patient flow.
• Develop, implement, and optimize clinic policies, procedures, and workflows to enhance productivity and quality of care.
• Manage the clinic's budget, monitor financial performance, and implement strategies to meet or exceed revenue and profitability targets.
• Control operational costs, manage inventory of supplies and medications, and negotiate with vendors.
• Ensure strict compliance with all healthcare regulations, including HIPAA, OSHA, and CLIA.

Clinical Excellence & Patient Satisfaction:

• Uphold the highest standards of patient care and service, ensuring a positive patient experience from check-in to discharge.
• Act as a liaison between patients, clinical staff, and physicians to address and resolve any concerns or complaints.
• Develop and monitor key performance indicators (KPIs) related to patient satisfaction, clinical quality, and operational efficiency.
• Implement patient satisfaction initiatives and lead continuous improvement efforts based on patient feedback.

Strategic Decision-Making & Administration:

• Utilize strong analytical and problem-solving skills to make informed, data-driven decisions that benefit the clinic and its patients.
• Prepare and analyze operational reports to identify trends, address challenges, and capitalize on opportunities for improvement.
• Collaborate with physicians, senior management, and other stakeholders to develop and execute strategic plans for clinic growth and development.
• Manage the clinic's schedule and provider templates to maximize efficiency and access to care.

Qualifications & Experience

• Required: Bachelor's degree in Healthcare Administration, Business Management, Nursing, or a related field. (Master's degree preferred).
• Required: Minimum of 5 years of experience in a healthcare management or supervisory role within a clinical setting.
• Required: Proven track record of exceptional leadership, team building, and staff development.
• Required: Strong financial acumen with experience in budgeting, financial reporting, and revenue cycle management.
• Required: Demonstrated expertise in making critical decisions under pressure and solving complex operational problems.
• In-depth knowledge of healthcare regulations, medical terminology, and accreditation standards.
• Proficiency in Electronic Health Records (EHR) systems and practice management software.

Key Competencies

• Exceptional Leadership: Ability to inspire, motivate, and hold teams accountable.
• Strategic Thinker: Sees the big picture and plans accordingly.
• Decisive: Confident in making timely and effective decisions.
• Financially Astute: Understands and can manage P&L statements and key financial metrics.
• Operationally Excellent: Focused on efficiency, process improvement, and quality.
• Superior Communicator: Excellent verbal and written communication skills with all levels of staff and patients.
• Patient-Centered: Dedicated to providing an outstanding patient experience.

Compensation & Benefits

• Competitive salary commensurate with experience
• Performance-based bonus potential
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with company match
• Generous Paid Time Off (PTO) and holiday pay
• Opportunities for professional development and continuing education

Skills Required