Job Description

Clinic Manager

The Clinic Manager works at the core of Clinic Management and Customer Care with a strong understanding of administrative, operational and financial management. The qualified individual should be results-oriented and adhere to meticulous protocols set by the organization. The qualified individual is responsible for managing operations including but not limited to: administrative duties, budget development and management, stock management, patient management and flow, developing policies and procedures, recruitment and onboarding, program development, quality improvement activities and marketing responsibilities for the center. Responsibilities: Recruit, hire and coordinate the onboarding and training of new staff members Design and implement business strategies to help the clinic meet organizational and business goals including revenue growth and cost-containment Develop center-specific KPIs and data dashboard to gain better insights into the business and where to direct efforts Manage staff by assigning and delegating tasks as needed Develop protocols and procedures to improve staff productivity and processes to deliver optimal care and patient experience Act as a liaison between patients, their families and staff and act as the primary point of escalation for on-site patient questions and concerns Plan and manage the clinic's budget and payroll Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals Ensure that all policies and procedures function in accordance with local laws and regulations Overseeing operations and coordinating clinical-related issues with the Clinical Director Overseeing the purchasing, maintenance, and repair of equipment Liaising with clinical staff for any operational needs Ensure patient medical records are kept up-to-date Hold weekly staff meetings to ensure alignment, awareness, address concerns, perform training, etc. on relevant and timely topics as required Oversee marketing strategy and implementation Qualifications: 5+ years prior experience working and proven success in healthcare or similar setting Exceptional written and verbal communication skills Strong sales and business development abilities Analytical thinking skills and the ability to exercise sound judgement when making decisions Must be customer service oriented and prepared to liaise with patients, their families and other care providers Extremely organized and detail oriented Ability to delegate tasks as needed Knowledgeable in EMR and CRM Knowledge of Arabic is an asset Seniority level

Mid-Senior level Employment type

Full-time Job function

Health Care Provider Industries

Hospitals and Health Care Wellness and Fitness Services #J-18808-Ljbffr