Client Success Representative, Now Money Now Money is a fintech based in Dubai providing digital banking solutions to individuals who may not have direct access to bank accounts. Our mission is to simplify the world?s financial services and we strongly believe everyone deserves financial freedom. We are actively looking for an enthusiastic and inventive Customer Success Representative to nurture and maintain long-term relationships with our clients. This is an excellent opportunity to join one of the most successful FinTech companies at the turning point of its expansion. Principal Accountabilities: You will be the first point of contact for the clients, be empathetic, ensure client satisfaction, monitor growth, and generate revenue. The key to success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition. The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference. Requirements: ? Fluency in Hindi, English, and Malayalam is mandatory. The ability to communicate effectively in multiple languages will be a significant advantage. ? At least 1 year of experience in a client-facing role (mandatory) and 1 - 2 yrs. experience in Banking/ Fintech/ Exchange houses (required but, not mandatory) ? Excellent phone etiquette, verbal, written, and interpersonal skills, and exceptional computer literacy in Microsoft Office suite main tools (PowerPoint and Excel) ? Proficiency in handling client complaints and feedback, as well as being organized, detail-oriented, and an effective problem solver. ? Collaborate with various teams (e.g. Sales, Tech, Product) across the company to ensure an outstanding Client experience ? Drive a culture of cross-team learning and improve communication and knowledge sharing and act as a point of escalation for your team to remove roadblocks and reduce complexity ? A positive approach to diversity and cross-cultural environment. Strong team ethics combined with initiative and self-awareness Job Type: Full-time Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 1 year (Required)

Language:

• English, Hindi, Malayalam (Required)