Job Description

About Panache:
Panache is an award-winning Marketing and Events agency established in 2016, Doha-Qatar. Main services include Online & Offline Marketing Strategy development, Social Media Management, Branding & Designing, Web Development, Photography, Video Production & Events Management. Our company is looking for a Client Success Executive to join our team. Client Success Executive: Reporting To:

• Client success Manager

Responsibilities: Build and maintain relationships with clients to ensure client retention and service with their new requests Utilize your knowledge of what makes a project/event/campaign work to assist clients in executing the same successfully. Work with our teams to communicate the requirements for each client Delight our customers by managing expectations and ensuring success both internally and externally The execution of a variety of client engagement functions in order to improve client capabilities and to support successful fulfillment of client business goals Development, execution, and coordination of strategic plans to improve client success and capabilities by supporting the client's business goals, and researching and investigating any client issues that could negatively impact client success and coordination of remediation plans with rest of the team, while ensuring adherence to established company and departmental policies and procedures Demonstrate leadership in exceptional Customer Service and Response Facilitate resolution of customer support issues Qualifications for client success manager Must have good communication skills. Arabic would be an advantage. Prior business or marketing experience/education. Knowledge about different social media platforms. Experience with Google Drive/Spreadsheets/Forms/Docs. Able to use Microsoft Word, Power Point, and Excel. Undergraduate degree. Job Type: Full-time Salary: From QAR1,000.00 per month Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Language:

• Arabic (Preferred)