Job Description

About Us:

At Property Shop Investment (PSI), we don't just sell properties--we build lifelong client relationships. With over 13+ years as Abu Dhabi's No.1 Real Estate Broker, our focus is on providing a seamless real estate experience from start to finish, including top-tier

after-sale support

, especially for our international clientele.

Job Purpose:

We are seeking a

Client Success Officer

to handle

international client relationships after the property sale is completed

. Your role is to ensure our clients receive full support with documentation, property management guidance, and post-sale services, building trust for repeat business and referrals.

Key Responsibilities:Client Relationship Management:

Act as the single point of contact for

international clients post-sale

. Assist with

property handover coordination

and

developer follow-ups

. Guide clients through

legal, regulatory, and ownership transfer procedures

. Provide support on service connections (utilities, property management, etc.).

Customer Support & Problem Solving:

Address client inquiries regarding property status, payments, or post-sale issues. Coordinate with internal departments to resolve concerns swiftly and professionally.

Documentation & Compliance:

Ensure timely completion of all

after-sale documentation and contracts

. Assist clients with documentation for

Golden Visa

, mortgage follow-ups, or related services if applicable.

Relationship Growth:

Maintain long-term communication for future sales, leasing, and referrals. Upsell property management services or additional investment opportunities.

CRM & Reporting:

Update client records in the CRM system. Prepare regular reports on client satisfaction and service issues.

Required Skills & Experience:

2+ years of experience in client success, after-sales, or customer support

, preferably in

real estate

or

luxury services

. Strong knowledge of

real estate sales cycles

and

after-sale processes

(property handover, service registration, etc.).

Excellent communication skills in English

(Arabic or other international languages is a plus). Ability to manage

international clients across time zones

. Proficiency in

CRM systems

and Microsoft Office Suite. High level of

customer empathy, patience, and service mindset

.
Job Types: Full-time, Part-time