to join our team. This key role will be responsible for driving new business growth and ensuring the success and satisfaction of our existing clients. You will provide expert
consultation
on
ICT, AV & Security integration solutions
, collaborating with the
Pre-Sales
and
Solution Architect
teams to deliver tailored solutions that meet client needs. The ideal candidate will have strong technical knowledge, exceptional communication skills, and the ability to build long-term relationships with clients.
Key Responsibilities:
Sales:
Identify and qualify
new sales opportunities
within target markets.
Develop and implement strategies to drive
revenue growth
and expand the company's market presence.
Develop and deliver
compelling sales presentations
and
proposals
in collaboration with the
Pre-Sales
team, ensuring a tailored approach that meets client requirements.
Build and maintain a
strong sales pipeline
, focusing on long-term business growth.
Negotiate and
close sales contracts
, consistently meeting or exceeding sales targets.
Stay up-to-date with industry
trends, competitor activities
, and emerging technologies to maintain a competitive edge.
Develop lead-generation campaigns and promotional materials.
Client Success:
Serve as the
primary point of contact
for assigned clients, ensuring their needs are met and their expectations exceeded.
Build and nurture
strong, long-lasting client relationships
by offering proactive support and expert consultation.
Conduct
regular client check-ins
to assess evolving needs, ensuring satisfaction and identifying opportunities for
upselling
or
cross-selling
.
Collaborate with the
Solution Architect
to provide
technical consultation
and deliver
ICT, AV & Security solutions
tailored to client needs.
Provide
training and support
to clients, ensuring they derive maximum value from our solutions.
Collect and relay
client feedback
to the internal teams for ongoing product and service enhancement.
Oversee the
client onboarding process
, ensuring smooth and efficient implementation.
Sales Reporting and CRM Management:
Maintain accurate records of sales activities, opportunities, and client interactions within the CRM system.
Provide
sales forecasts
and performance reports to senior management.
Track and report on
sales metrics
, ensuring targets and KPIs are met consistently.
Work closely with
Pre-Sales
and
Solution Architects
to ensure seamless solution delivery and implementation.
Represent the company at
industry events
and
conferences
, expanding your professional network and staying informed on industry developments.
Qualifications:
Proven experience in
sales and client success
, preferably in the
ICT or AV integration
industry.
Strong technical understanding of
ICT, AV and Security technologies
and the ability to communicate complex concepts clearly.
Excellent communication, presentation, and interpersonal skills.
Ability to build and sustain
long-term client relationships
and deliver exceptional customer service.
Strong
negotiation
and
closing skills
.
Self-motivated, results-oriented, and able to work independently.
Proficiency in
CRM software
and related tools.
Strong
problem-solving
abilities and attention to detail.
Ability to thrive in a
fast-paced environment
.
Preferred Qualifications:
Bachelor's degree
in
business
,
technology
, or a related field.
Experience working with specific
AV or ICT vendors
.
Key Considerations for the Role:
Solution Selling:
A consultative approach is essential--understanding client needs and providing tailored, value-driven solutions.
Technical Consultation:
The role requires
collaboration
with
Pre-Sales
and
Solution Architects
to provide in-depth technical consultation and deliver customized solutions to clients.
Project Coordination:
The Sales & Client Success Lead will need to work closely with internal teams to ensure smooth
project delivery
and successful implementation.
Client Success:
The Sales Lead must also be proactive in ensuring
client satisfaction
and long-term
client retention
, collaborating closely with the
Client Success
team to deliver on expectations and address any concerns promptly.
Job Types: Full-time, Permanent
Pay: AED8,000.00 - AED8,500.00 per month
Experience:
CRM & Tools: 1 year (Preferred)
Industry Familiarity & Product / Service Knowledge: 1 year (Preferred)
Sales ICT or AV in the role of B2C: 3 years (Preferred)
Language:
Fluent in English (Preferred)
License/Certification: