Job Description

About the Role

We are seeking a bilingual Client Success Executive (English & Arabic) based in the UAE, preferably in Abu Dhabi, to oversee the deployment and adoption of our clients' ERP, a next-generation HRMS platform. This is a 3-month contractual role with the possibility of extension based on performance and project needs.

The Client Success Manager will serve as the primary liaison for clients during deployment, ensuring a seamless onboarding process, effective user adoption, and long-term client satisfaction. The role requires flexibility to attend on-site client meetings and collaborate closely with internal and client teams.

Key Responsibilities

? Deployment & Onboarding

Lead end-to-end client onboarding, data migration, and system deployment. Conduct training workshops and support user adoption in both English and Arabic. Ensure projects are delivered within agreed timelines and quality standards.
? Client Relationship Management

Serve as the primary point of contact for clients throughout deployment. Address client queries, manage escalations, and provide proactive support. Build strong relationships with HR leaders, GMs, and founders across client organizations.
? Operational Support

Travel to client offices (primarily in Abu Dhabi) as required. Provide structured reports on deployment progress and client health. Gather client feedback and channel it into product and process improvements.
Qualifications

Bachelor's degree in Business, HR, IT, or related discipline. 2+ years' experience in Client Success, Project Management, or HR Tech implementation, ideally with SaaS/ERP solutions. Strong knowledge of HR processes, payroll, and compliance in the UAE. Fluent in English and Arabic (spoken and written). Based in the UAE, preferably Abu Dhabi. Valid UAE driving license (mandatory). Own visa (spousal/freelance) preferred; company sponsorship can be considered if required. Flexible to travel to client sites as needed.
Contract Details

Type: 3-month contractual role (extendable). Location: Abu Dhabi, with occasional travel across UAE. Visa: Own visa (spousal/freelance) preferred. Driving License: Mandatory for client visits.
Key Competencies

Strong bilingual communication and presentation skills. Ability to manage multiple deployments with structured planning. Customer-focused mindset with proactive problem-solving. Tech-savvy with adaptability to HR/ERP technologies.
What We Offer

Opportunity to lead client success initiatives in a high-growth HR-tech SaaS. Exposure to diverse industries and leading organizations in the UAE. Competitive contractual package with potential for extension. A collaborative and innovative startup environment.
Job Type: Contract
Contract length: 3 months

Pay: AED6,000.00 - AED8,000.00 per month

Application Question(s):

What is your current salary package? What is your expected salary package? * Notice period?