Client Servicing / Sales Manager
United Arab Emirates, United Arab Emirates
Job Description
JOB DESCRIPTION
Position Title Client Servicing Manager
Reporting To Chief Operation Officer
Department Client Servicing
Sub Department NA
Job Grade
Job Code
JOB PURPOSE
The Client Servicing Manager is responsible for overseeing the daily operations of the Client Servicing Department and providing strategic leadership to ensure high-quality service delivery, operational efficiency, and continuous improvement. Operational compliance and process improvement are core aspects of this role.
KEY ACCOUNTABILITIES
Key Accountabilities * Oversee day-to-day operations of the department to ensure high service standards, effective client engagement, and smooth process execution.
Years & nature of experience 3+ years in a similar operational role.
Core Competencies
Technical Skills * Strong command of operational systems to execute transactions.
CONTACT Andrew Royston
Position Title Client Servicing Manager
Reporting To Chief Operation Officer
Department Client Servicing
Sub Department NA
Job Grade
Job Code
JOB PURPOSE
The Client Servicing Manager is responsible for overseeing the daily operations of the Client Servicing Department and providing strategic leadership to ensure high-quality service delivery, operational efficiency, and continuous improvement. Operational compliance and process improvement are core aspects of this role.
KEY ACCOUNTABILITIES
Key Accountabilities * Oversee day-to-day operations of the department to ensure high service standards, effective client engagement, and smooth process execution.
- Collaborate with the Management to develop, implement, and communicate strategic plans, business priorities, and departmental targets.
- Drive excellence in service delivery by continuously evaluating operational processes, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and streamline workflows
- Resolve complex matters related to competent authorities in a timely and compliant manner.
- Manage operational budgets, ensuring cost-effectiveness and optimized resource allocation.
- Lead and mentor the operations team, ensuring high performance and alignment with company goals.
- Ensure compliance with all relevant laws, regulations, and industry standards, while identifying risks within operational processes and developing mitigation strategies.
- Create, enforce, and track KPIs that align with departmental objectives. Regularly analyze performance data to identify trends, areas for improvement, and ensure that goals are being met.
- Provide training to the team on KPI expectations and best practices and generate detailed reports to communicate performance results to senior management for strategic decision-making.
- Develop, propose, and implement policies, SOPs and training materials that align with organizational goals and compliance requirements. Ensure that all documents are regularly reviewed and updated to reflect current practices and industry standards. Provide guidance and training to staff on the effective application of these policies and procedures to promote consistency, efficiency, and compliance across operations.
Years & nature of experience 3+ years in a similar operational role.
Core Competencies
Technical Skills * Strong command of operational systems to execute transactions.
- Ability to manage execution team members.
- Strong team management capability.
- Any second language is desirable.
CONTACT Andrew Royston
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Job Detail
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Job IdJD1875760
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned