Location:
UAE

Type of job vacancy:
Permanent Employee

No. Job vacancies:
0

About us

Looking for your next challenge? Allfunds (AMS:ALLFG) is a fast-paced, dynamic, Wealthtech leader with 16 offices around the globe and our employees are the best at what they do. We have a relentless passion for quality and a drive to keep ahead of the competition. We have a strong business foundation built by experts over 20 + years, with the flexibility and agility of start-up. If this sounds like the place where you can excel, then Allfunds is for you!

Listed on Euronext Amsterdam in April 2021, Allfunds has over \xe2\x82\xac1.4 trillion assets under administration. We are one of the leading B2B Wealthtech platforms for the funds industry, offering fully integrated solutions for both Fund Houses and Distributors. We built and continue to evolve an ecosystem that covers the entire fund distribution value chain and investment cycle, with solutions including dealing and execution, data and analytics tools, Regtech, ESG screening, and portfolio monitoring. Allfunds remains the sole fully integrated one-stop-shop in the industry.

Founded in Madrid in 2000, we have operations in more than 60 countries, work with over 2,000 fund groups and facilitate access to 1,500 distributors.

At Allfunds we give you the tools, you blaze your trail!

Our mission

To transform the wealthtech world. We want to create value for our clients by providing the necessary tools to help investors gain the freedom to choose from the world\xe2\x80\x99s best investment managers. We support this mission by linking fund houses and distributors of mutual funds at the operational and technological levels, providing them with a range of operational, analytical, and information services to ensure transactions are always executed efficiently and effectively.
Join our team and grow in a diverse and technology-driven environment with one of the leading companies in the wealthtech world.

If you want to contribute o the growth of a highly innovative organization driven by efficiency and constant progress, do not hesitate to apply. It will be great to have you on board.

What you will find when working at Allfunds

We believe in

All for Excellence All of our experience and expertise, along with the passion we put in everything we do. So, our clients, employees, and partners can count on us for the best services.

All for Accountability We always looking to make a difference through our transparent and responsible attitude towards people and society.

All for Empowerment We work to continuously enhance our tools and services to make them accessible to our clients.

All for Inspiration People are our driving force and helping them to reach their goals is our biggest motivator. That is why we aim to adapt to their needs and wants, accompany them on their journey, and inspire them to reach their dreams.

If you believe you match these values, we look forward to meeting you.

• Brazil, Chile, Colombia, France, Hong Kong, Italy, Luxembourg, Miami, Poland, Singapore, Spain (Madrid/Valencia), Sweden, Switzerland, United Arab Emirates and United Kingdom.

Equality, Diversity and Inclusion

For Allfunds, Human Capital is at the heart of the company\xe2\x80\x99s strategy and results, as well as part of our ESG strategy. DEI, represents the acronym of Inclusion, Diversity and Equity and how we understand it within our group. For Inclusion Allfunds creates a working environment in which any individual can be and feel welcomed, respected, supported, and valued. For Diversity Allfunds includes ways in which people differ, encompassing the different characteristics that make one individual different from another. For Equity Allfunds encompasses the policies and practices used to ensure fair treatment, opportunity, and advancement for all employees.

Through DEI, Allfunds fosters a culture that recognizes and minimizes bias.

Sounds interesting?

Please take a closer look...

We are looking for

• A bachelor\'s degree in a relevant field or equivalent work experience.
• Strong knowledge of the various systems used in client services operations.
• Familiarity with working manuals and procedures related to client onboarding and maintenance.
• Previous experience in a client services or customer support role, preferably in the same industry.
• Proven track record of managing client relationships and delivering exceptional service.
• Experience in handling day-to-day activities related to client onboarding and maintenance.
• Understanding of compliance regulations and standards relevant to the industry.
• Ability to ensure client interactions and processes are conducted in a fully compliant manner.
• Knowledge of service level agreements (SLAs) and ability to meet or exceed defined service levels.
• Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
• Demonstrated ability to work well in a team environment and contribute to a positive team culture.
• Flexibility and availability to cover the responsibilities of the Head of Client Services when they are out of the office.

Your role in the team

Smooth Client Onboarding:

• Take responsibility for the end-to-end onboarding process of clients, ensuring a seamless and efficient experience.
• Collaborate with various internal teams to gather necessary information, complete required documentation, and set up client accounts.
• Conduct thorough checks to ensure compliance with regulatory requirements and internal policies.

Day-to-Day Client Maintenance:

• Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally.
• Provide ongoing support and guidance to clients, ensuring their needs are met and their expectations are exceeded.
• Proactively monitor client accounts, identify potential issues, and take appropriate actions to resolve them.

Client Relationship Management:

• Foster strong relationships with clients, building trust and acting as a trusted advisor.
• Maintain regular communication with clients to understand their evolving needs and provide tailored solutions.
• Ensure client satisfaction by delivering exceptional service and maintaining a deep understanding of their business objectives.

Compliance and Regulatory Adherence:

• Adhere to all applicable regulatory requirements and internal compliance policies in the management of client relationships.

• Conduct regular reviews to ensure client accounts and activities remain compliant and address any issues or discrepancies promptly.
• Stay updated on relevant industry regulations and proactively communicate changes to clients when necessary.

Support to Head of Client Services:

• Assist the Head of Client Services in overseeing and implementing new projects and initiatives.
• Collaborate closely with the team to improve processes, optimize client service delivery, and achieve departmental objectives.Act as a point of contact in the absence of the Head of Client Services, ensuring continuity and smooth operations.

You must expect

A competitive pay and attractive benefits package.

On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally.

Wide variety of projects and tasks, ambitious goals, and independence in achieving them.

Flexible working conditions

Modern office in a convenient location (conditioned to Covid-19 situation).

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