Job Description

This role ensures seamless post-sale customer service and efficient collection management, covering the full journey from Sales Confirmation to the completion of all purchase-related obligations.

Key Responsibilities:

Act as the main point of contact for clients after Sales Confirmation until full completion of purchase obligations. Issue Reservation Forms, track required documents, and support clients with onboarding requirements. Coordinate with internal departments (Sales, Finance, Projects, Legal) to ensure smooth post-sale operations. Manage payment schedules, monitor receivables, and ensure timely collection of installments. Communicate with clients regarding upcoming payments, send reminders, and issue receipts. Handle customer inquiries related to payment plans, contracts, and property documentation. Assist in preparation and issuance of Sale & Purchase Agreements (SPA) when applicable. Maintain accurate records of client interactions, payments, and documentation in CRM systems. Escalate and follow up on overdue accounts while maintaining positive client relationships. Support handover process by ensuring all financial and contractual obligations are fulfilled. Prepare periodic reports on collections, outstanding balances, and client servicing KPIs. Contribute to continuous improvement of customer service processes and collection efficiency. Manage Sales registration process in the Dubai Land Department (DLD) system, including submission of required documents, payment of fees, and coordination with clients for smooth transitions. Arrange and attend meetings with clients inside or outside the office to address service, payment, or documentation matters. Coordinate and liaise with multiple real estate agents representing clients, ensuring smooth communication, documentation, and payment follow-up.

Requirements:

Bachelor's degree in Business Administration, Finance, or related field. 3+ years of experience in client services, collections, or customer relations (preferably in real estate/developer sector in the UAE). Strong knowledge of post-sale property processes including SPAs, payment plans, and handover procedures. Excellent communication skills in English (any additional language will be an advantage). Strong organizational and multitasking skills with attention to detail. Proficiency in MS Office and CRM systems. Ability to handle sensitive client issues with professionalism and discretion.
Job Type: Full-time

Pay: From AED7.00 per month

Experience:

* three: 6 years (Preferred)