We\xe2\x80\x99re the world\xe2\x80\x99s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what\xe2\x80\x99s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title & Location

Client Service Executive

Dubai, United Arab Emirates

Role Description

Purpose: To develop a strong understanding of Kantar Worldpanel analysis & services. Develop the analytical skills and knowledge required of this role, with the view to being an indispensable support to the Client Service Team (CST) with respect to responding to client data requests, handling project briefs for presentations by delivering timely, accurate and insightful information!

Key Responsibilities

Client Relationship

• Proactively seek to understand the teams\xe2\x80\x99 client\xe2\x80\x99s business and using this knowledge to improve the work you do
• Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face to face meetings
• Assist client contacts in being able to locate and use existing data through your sound knowledge of the content of regular reports, database structures and other regular deliverables

Account Handling

• Demonstrate real curiosity and a willingness to go above and beyond in dealings with your clients
• Take ownership of client requests, ensuring they are acted upon by you or another member of the team in a timely fashion, where appropriate answering client queries with support from your line manager
• Where appropriate, take responsibility for the timely and accurate production of regular deliverables such as reports or WPO.com page updates
• Support Manager in client meetings/ onsite visits by preparing meeting material and handling follow-up requests
• Production and interpretation of special analyses with a focus on finding patterns in the data and highlighting key points
• Confidently start to use the more advanced capabilities within Powerview such as level groups, distributions etc.
• Seek solutions to problems when they arise if errors occur or processes break down

Basic Data & Tracking

• Demonstrate exceptional precision & attention to detail, focusing on accuracy at all times
• Be responsible for/involved in producing the regular deliverables of data and ensuring that they are dispatched on time and accurately
• Undertake the implementation of report quality control, carrying out changes to client report specs
• Understand the client\xe2\x80\x99s ways of working and ensure delivery of information meets these requirements
• Be able to retrieve data and understand the output from Powerview, Big 6 and any other software systems required
• Develop competence in charting and be able to produce basic presentation decks

Analysis & Insight

• Begin to recognize patterns and draw logical conclusions based on your analysis of the data set
• Begin to learn how to build stories from the data
• Support line manager in obtaining contextual information from different data sources
• Assist in preparing and delivering presentations to clients. Seek opportunities to practice presentation skills to develop a confident style in delivery.
• Build knowledge of FMCG environment including macro trends and KWPs\xe2\x80\x99 competitive environment
• Build category and brand awareness in order to be able to identify/explain key influencers to market performance
• Strive to make valuable contributions to basic ad-hoc client data requests adding commentary and drawing out key findings
• Where appropriate, discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and the real needs are met first time

Team, People & Self Development

• Actively participate/visibly demonstrate and eagerness develop the required skills in training
• Seek opportunities to practice and apply what you have learned in training
• Take part in your own performance management using the KWP appraisal system
• Keep in touch with your line manager - monitor your progress, and find solutions for your development needs
• Engage with your line manager - seeking their feedback, input and contribution to your development - act upon it appropriately asking for advice when relevant
• Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible
• Understand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident and trusted team member
• Show that you are a positive, inquisitive individual who is prepared to really commit and get involved
• Seek out opportunities to grow your client and category knowledge, by reading trade press, making store visits, having an opinion on your clients\xe2\x80\x99 products and advertising (and their competitor products/advertising) for example.

Role Requirements

• Provide a high level of attention to detail
• Operate as a friendly, flexible and willing team member who seeks opportunities to help others and in doing so develop their own knowledge, and influence their own reputation positively
• Communicate effectively, as the job environment requires confident individuals who are socially adept
• Organize own work and prioritize independently if required
• Be dependable and take responsibility for own work
• Bring enthusiasm and energy to the role
• Be inquisitive and interested in exploring theories & ideas \xe2\x80\x93 using the available analytical tools to aid them
• Be self disciplined in their approach to their work and learning
• Listen and seek feedback and take on board suggestions to help develop knowledge and skills!

Country

United Arab Emirates

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We\xe2\x80\x99re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you\xe2\x80\x99re not an exact match, we\xe2\x80\x99d love to receive your application and talk to you about this job or others at Kantar.

Kantar