Client Service Executive

• Respond to client queries related but not restricted to account documentation, account balances, account activity, statement information, security transfers, security information, general product and/or service information.
• Receive and confirm client instructions related to remittances, account maintenance etc and liaising with the respective booking center within acceptable timelines.
• When required, attend client meetings along with CA to provide support and overview of client requirements.
• Diligent follow up with clients to execute term sheets, KYC and other documents.

• Assist RM in new account opening process \xe2\x80\x93preparation of comprehensive account opening pack for client signature.
• Possess thorough and sound knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening.
• Assist RM in submitting relevant documents and quality KYC for review to be conducted at the Booking Centre and locally.
• Liaise with the Booking Centre Service Executives/KYC Review Team/AFC for follow up/provide additional information/documentation if requested.
• Ensure client file documentations are compliant and proper safekeeping as per DFSA standards as per stipulated processes. Ensure safekeeping of client files and the stipulated process checks & controls are implemented.
• Follow up on any Booking Centre/DIFC deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
• Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
• Remain current and thorough on operational processes, services and firm\xe2\x80\x99s systems/applications.
• Liaise with RM/IA to ensure voice logs are completed and reported to Booking Centre.
• Report daily trades to cross border desk for reconciliation purposes.
• Resolve any trade/non trade related corrections in conjunction with the Cross Border Desk with appropriate reporting to Business Manager / Team Head.
• Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR requests.
• Proactively manage and resolve margin calls with Credit and Cross Border Desk in conjunction with RM.
• Actively manage Loan/deposit roll over instructions as received from Cross Border Desk.
• Process all inward/outward cash and security transfer instructions received from client in conjunction with RM/ Booking Centre/Counterparty and client.
• Complete all mandatory and required training.
• Highlight any suspicious activity/client complaints to Head of Business/Business Manager in a timely manner.
• Participate in all SA group projects and meetings.
• Handling/co-ordinate invitations & confirmations for client Workshops/Events/Art fairs as required.

• Graduate degree at a minimum, with a strong background in finance / economics is desirable.
• Key work experience within the Banking Industry, preferably in a client facing function, ideally within the Wealth Management space.
• Fluency in oral and written English.
• Experience of having worked within the DFSA regulatory framework and familiarity with the DFSA Rules and regulations is desirable.
• Client-oriented, solution-oriented and able to work in a high paced environment under pressure.
• Should be assertive, analytical, organized and flexible.
• Strong organization and prioritization skills, profound decision making skills.
• Meticulous, methodical and concise, with a strong attention to detail.
• Strong inter-personal skills and excellent communication skills with a positive approach.