Job Description

We are looking for a Client Retention Assistant to join our team and support our efforts in maintaining strong relationships with our clients. The ideal candidate will assist in improving customer satisfaction, ensuring timely follow-ups, and addressing client concerns efficiently.

Key Responsibilities:

Client Relationship Management:

Assist in maintaining strong relationships with existing clients to ensure long-term retention.

Regularly follow up with clients to assess their satisfaction and identify any areas for improvement.

Address client inquiries and concerns promptly, ensuring a positive experience.

Issue Resolution & Support:

Gather feedback from clients regarding their experience with our services.

Document client concerns and coordinate with relevant departments to resolve issues.

Ensure all client concerns are addressed in a timely and professional manner.

Data Management & Reporting:

Maintain and update client records in the database, ensuring accuracy.

Prepare reports on client retention rates, feedback trends, and service improvements.

Monitor client engagement and propose initiatives to enhance satisfaction.

Client Communication & Engagement:

Assist in planning and executing client engagement activities, including corporate gifting and appreciation programs.

Conduct client check-in calls and send follow-up emails to ensure continued satisfaction.

Requirements:

Previous experience in customer service, client relations, or a similar role

Strong communication and interpersonal skills.

Ability to handle client concerns professionally and proactively.

Detail-oriented with excellent organizational skills.

Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.

Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Fluent in English and Hindi.

Preferred Qualifications:

Experience in customer retentions in the UAE.

If you are passionate about client relationships and retention, we would love to have you on our team!

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,000.00 per month