eToro\xe2\x80\x99s mission is to revolutionize the way people access the financial markets and make their trading experience more social, simple, enjoyable and transparent. By harnessing the wisdom of the crowd, every member of eToro\xe2\x80\x99s social trading network benefits from accelerated information exchange, knowledge sharing and the ability to quickly identify the best investment opportunities. With a wide range of award-winning mobile and web-based social trading tools, eToro appeals to every level of trading expertise, and provides an investment experience like no other before.
What We Need:
We\'re looking for a Client Relationship Manager who will actively contribute to our business success in the UAE and the broader MENA region. We\xe2\x80\x99re seeking a proactive, highly motivated and skilled relationship manager with experience in the financial industry. This position has elements of sales, marketing and retention.
You will utilize your network to source potential clients, then monitor customer\xe2\x80\x99s trading accounts and retain their business, with the aim of building long term partnerships with clients as we support their trading and investment needs through our platform and multi-asset offering.
What will you be doing?
Utilizing your existing network to introduce new customers to eToro
Actively increase our client base by providing support, information, guidance, and market information to customers
Research new business opportunities, partnerships, actively participate in developing and implementing growth strategies and plans to expand our reach
Identifying and mapping business strengths and customer needs
Customer focused and willing to engage with customers to learn what they are looking for and understand the level of service and quality expected
Build and manage relationships with local and international teams (client facing, marketing, middle and back office) to ensure success of projects and strategies
Continually take opportunities to increase client satisfaction and strengthen relationships
Servicing of client accounts which include:
To share financial markets and/or products information/commentary to clients
To share marketing promotions to clients
To guide clients on the usage of the Company\xe2\x80\x99s trading systems
To interact with clients to increase client\xe2\x80\x99s satisfaction and strengthen relationships
To assist clients with their questions on their accounts
To assist Compliance with the processing of client\xe2\x80\x99s due diligence and transaction monitoring to comply with the respective jurisdictions requirements and ethical standards of the Company
To work with internal teams (e.g. Compliance, AML, back office) to facilitate respective process flows / business projects towards success
To represent the company at events with prospects and clients
There may be additional duties that the Company may require you to perform as part of your role from time to time.
Qualifications:
Degree educated, with in Economics / Finance / Business Administration preferred
Financial/Industry qualifications is a plus
Sub Department: CF
A can-do attitude and willingness to learn and go above and beyond to achieve all tasks.
Planning and project management skills \xe2\x80\x93 you will need to manage time and information effectively and efficiently.
Strong interest, knowledge and passion for global financial markets
Good MS office skills
Familiarity of CRM software, Salesforce preferred
Flexibility- working shifts
Previous sales, tele-marketing or service oriented experience is a plus
Secondary language skills are highly desirable (Native level Arabic preferred)
Benefits
Competitive salary plus bonus
eToro trading account
Fun and vibrant working environment
Wellbeing gifts and merchandise
This role will be based in our ADGM office & candidates must have full working rights in the UAE.