Job Description

Job Responsibilities:

Managing all programs administration needs with internal teams to address clients' needs. Building sustainable relationships of trust through open and interactive communication. Identifying and assessing clients' needs to achieve satisfaction. Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive customer service experience. Providing client support and handling communications effectively. Ensuring that client information details are kept up-to-date. Filling out registration forms and advising on company information. Ensuring Quest CRM / ERP is timely and accurately filled in alliance with Quest process/SLA Preparing and issuing client contracts/Letter of agreement. Ensuring both the Quest and clients adhere to contract/LoA terms. Ensuring availability of all needed documentation for invoicing, revising and sending invoices to clients in alliance with Quest SLA. Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate. Administering all post-program reports or pre-program questionnaires when needed. Managing all post-program client documentation (reports, certificates, evaluations. etc.) Managing collection as per clients' payment terms / aging sheet. Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service.

Job Requirements:

Bachelor's degree from a reputable university. 2-3 years of work experience. Corporate experience is a plus. Fluency in English. Proficient in MS Office and CRM is a plus. Customer-oriented approach. Excellent business writing and oral communication skills. Ability to write persuasively and articulately. Strong organizational skills & high attention to detail. Interactive communication & teamwork. Problem solving and decision making. Professionalism and high focus. Ability to work under deadlines while maintaining quality control. Dynamic with a passion towards people development. Sharp business acumen and customer service is a plus.
Job Type: Full-time