Job Description

CLIENT RELATIONS EXECUTIVE

Our client relations executive is the liaison between clients and stakeholders; loves to collaborate, is proactive, multi-talented and problem-solving. You understand clients' needs and ensure an exceptional experience.

WHAT YOU WILL DO:

Introduction and initial presentation with clients through a first call, WhatsApp or email.

Communicate effectively with clients on different channels WhatsApp Business, email, Odoo (CRM), corporate networks (IG, FB, LinkedIn).

Manage different portals and platforms of the government entities in UAE.

Follow up on quotes and payments.

Compiling weekly and monthly reports, maintain and update the company databases. (Odoo CRM)

Staying well-informed about market trends and competitors' strategies.

Set up reminders of company expiration, visas, cancellations on our portal and communicate it to clients and business partners.

Following up on commissions payments.

Monitor and control appointments so that tasks are carried out on time.

Accompany clients with operations processes such as Emirates ID, medical tests in the designated centres.

Applying for EID of children and sponsored.

Apartment/Real Estate hunting services.

Golden visa procedures.

Contact with Economic department and relevant authorities to get permissions and licenses.

Pick up of government documents and/or coordinating their delivery.

Concierge services.

REQUIREMENTS

Fluent in English and Spanish.

Ability to speak other languages

such as Arabic, Portuguese, Italian is desirable.

Experience: Minimum 1 year of experience in operations and administrative related positions.

Be organized and proactive.

Committed to exceptional customer service.

Advanced data entry and management (CRM, Microsoft 365)

.

SKILLS :

Problem Solving:

Capacity to identify challenges and develop creative solutions to overcome obstacles and achieve business objectives.

Time Management:

Effective time management skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Relationship Building:

Capacity to build and maintain strong relationships with clients, partners, and internal teams.

Communication Skills:

Fluent in English, any additional language like Spanish, Portuguese, Arabic is a plus.

Proactive:

Anticipates the immediate next step effectively and acts on it; able to predominantly work autonomously.
Experience in relocation and migration services in UAE is a plus.

WHAT WE OFFER:

Hybrid working system Competitive salary and performance-based bonuses. Opportunities for professional development and career growth. A dynamic and results-driven work environment.
Tipo de puesto: Tiempo completo

Sueldo: A partir de AED5.000,00 al mes

Pregunta(s) de postulacion:

UAE Driver License
Idioma:

Spanish (Obligatorio) * English (Obligatorio)