Job Description

Job Title Client Relations Coordinator

Description

Middle East Client Relations Coordinator YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations. The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world's most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper. To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications. YNAP Middle East is now seeking a talented Client Relations Coordinator. You will be part of the initial stages of discussions regarding CR activity, you will be responsible to brief the relevant parties, as well as coordinating any logistics. You will be expected to be hands-on with the organising and set up of customer events; sample requests, organise logistics and props, event set-up & venue research and bookings. Some of the essentials for you to know are: Location: Dubai Office Team Size: 10 Reporting into: Client Relations and Personal Shopping Manager Besides a competitive salary, we can offer you: Performance bonus schemes dependant on the type of role you are in Our famous staff discount along with exclusive staff sales Annual airfare to home country Group Medical & Life Insurance coverage Flexible working (Work in Office 2 days/week - WFH 3 days/week) A chance to be part of a fun and caring team that support each other Here is a breakdown of what you'll be doing: Work alongside the ME and UK CR team Seniors and Execs to support and implement activity from the ME CR calendar plan to target key EIP individuals in strategic markets as well as create opportunities and positive experiences for our customers Take initiative to research potential clients that the PS and CR team can strategically target and entice to shop at NET-A-PORTER and MR PORTER Providing general administrative support to the CR team Liaise with the travel team to ensure travel and accommodation is booked accordingly to align with market visits; as well as ensuring all entertainment venues have been booked and are on the brand to represent NET-A-PORTER and MR PORTER Ensure the CR folders and CR budget are regularly updated Support the Client Relations and Personal Shopping Manager on a weekly/ monthly basis with general admin In order to maintain global reporting alignment, be responsible to create and distribute event round-ups, customer face-boards as necessary, and the CR reports The type of person we are looking for: You will be a natural leader at coordinating and managing logistic support to a very dynamic team and a people person with high energy and a drive to succeed You will have a proven record of events management support. Must be detail-oriented, methodical, efficient and able to multi-task with solid organizational and time-management skills. Can work independently in a structured manner. Excellent communication skills, both written and in- person Understand numbers and have an advanced understanding of Excel and data management You will take a collaborative approach to teamwork and have a flexible working style You will have a genuine interest in developing your interpersonal and communication skills to be put in practice with existing and potential customers when needed A thorough understanding of the luxury consumer You will be a creative thinker who works on the initiative From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV. YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

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