Welcome and assist guests at the PSI showroom.
Provide excellent service by understanding their needs and connecting them with the right sales agents.
Build strong relationships with visitors to help turn them into potential clients.
Be a good communicator, a problem solver, and work well with the sales and marketing teams.
2. RESPONSIBILITIES
Be positive, motivated, and enthusiastic.
Work well with your team to ensure smooth daily operations.
Build strong, professional relationships with clients.
Perform your duties honestly and carefully.
Meet regularly with your manager to share updates and feedback.
Listen to customer needs and suggest improvements for the showroom.
Provide fast and helpful communication.
Convert walk-in guests into serious clients through excellent service.
Handle complaints and questions professionally.
Inform customers about PSI's products, services, and offers.
Ensure all customer requests are completed on time and correctly.
Suggest new ideas to improve customer satisfaction.
Follow all mall and health & safety rules.
Always represent PSI in a professional and elegant way.
Make sure guests are satisfied and taken care of properly.
Follow company rules on communication and professionalism.
Respond to customer inquiries according to company policies.
Meet the required response times and follow up properly.
Pass on leads to the right team members immediately.
Use only official PSI numbers and emails when talking to clients.
Stay polite, respectful, and helpful with all guests.
Reply quickly to any questions or messages.
Talk to customers through phone, email, or in person.
Handle complaints and try to solve them fast.
Know all about PSI's products so you can answer questions easily.
Keep records of all customer interactions and feedback.
Welcome guests at the showroom and offer refreshments.
Guide them to the right staff based on their needs.
Make sure all guest communications are professional.
Go the extra mile to make sure clients are satisfied.
Fill in client forms and keep details accurate.
Support VIP guests and answer their special requests.
Share information about PSI properties and offers.
Pass sales opportunities to the sales team.
Build trust with customers through clear and friendly communication.
Follow up on complaints to ensure they're solved.
Improve the customer experience to help close deals.
Share customer feedback with the team or head office.
Keep a log of complaints and daily issues.
Track showroom visitors (walk-ins, conversions, etc.).
Update marketing materials on showroom screens with the help of Marketing team.
Record your daily work and tasks on Slack.
Make sure the showroom stays clean and organized.
Ensure staff take proper breaks and follow schedules.
Make sure everyone follows health and safety rules.
Stay in touch with mall staff for any showroom support needed.
Inform the team and management of any official mall notices.
Keep track of team schedules in SmartSheet and WebHR.
Record staff documents like work permits, PCR tests, etc.
Monitor pantry supplies and restock when needed.
Keep an inventory of all showroom items and equipment.
Safely store and track showroom keys.
Must have a bachelor's degree or diploma in hospitality or aviation.
3. QUALIFICATIONS & EXPERIENCE
Education:
Bachelor's degree or diploma in a relevant field.
Experience:
At least 1 year in customer service or guest relations.
Skills:
Positive attitude and strong work ethic.
Able to multitask and adapt in a fast-paced environment.
Customer-focused and friendly with all types of clients.
Experience using CRM systems.
Fluent in English (spoken and written).
Great communication and presentation skills.
Organized and able to manage time well.
Bilingual (English & Arabic) is a plus.
Outgoing and confident personality.
To apply, please send your CV to:
omar.khaled@psinv.net
Job Type: Full-time
Pay: From AED6,000.00 per month
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