Position Summary: The Client Relations Executive will be responsible for managing client interactions, ensuring smooth operational processes, and supporting the sales and administration teams. This role requires a proactive and professional individual capable of handling client inquiries, coordinating payments, conducting follow-ups, and collecting feedback to enhance overall client experience.
Key Responsibilities: a-- Professionally welcome and assist walk-in clients, ensuring a positive first impression.
a-- Conduct preliminary client consultations to understand requirements and provide accurate service information.
a-- Collaborate with senior counsellors or management for detailed client engagements.
a-- Oversee payment collection, reconciliation, and accurate record-keeping of transactions.
a-- Perform follow-ups via calls, WhatsApp, and emails to facilitate client sign-ups and project completions.
a-- Maintain and update client databases, enquiry logs, and payment records in CRM or Excel.
a-- Prepare and organize application forms, agreements, and confidential client documents.
a-- Assist in office administration, including scheduling, documentation, and internal coordination.
a-- Support reporting activities, including sales and operational summaries for management review.
a-- Maintain a professional and organized office environment, ensuring a smooth client experience.
a-- Collaborate with marketing teams for basic promotions and client engagement initiatives.
a-- Collect client feedback and reviews post-project completion to support continuous service improvement.
Qualifications & Requirements: a-- Nationality: Philippines, Nepal, Sri Lanka, or Pakistan.
a-- Female candidates preferred.
a-- Strong communication and interpersonal skills in English; knowledge of Arabic is a plus.
a-- Minimum 1 year of experience in sales, client relations, or office administration (freshers may be considered).
a-- Professional demeanor, punctuality, and attention to detail.
a-- Proficient in MS Office (Word, Excel) and WhatsApp Business tools.
a-- Ability to multitask and work efficiently in a corporate office environment.
Compensation & Benefits: a-- Salary: AED 1000 - 2000 + performance-based incentives
a-- Work Location: Business Bay, Dubai
a-- Visa: Not Provided
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