Client Experience Executive
Dubai, United Arab Emirates
Job Description
Role Summary
The Client Experience Executive plays a vital support role in enhancing and executing Client Experience projects (in boutique across internal and external Partners) as well as for regional activations.
This position involves a balance of problem solving skills, initiating ideas, execution and evaluation / reporting of client-facing initiatives, all while embodying the luxury values of the Maison.
Key Responsibilities
Data driven, analytical Tasks
The Client Experience Executive plays a vital support role in enhancing and executing Client Experience projects (in boutique across internal and external Partners) as well as for regional activations.
This position involves a balance of problem solving skills, initiating ideas, execution and evaluation / reporting of client-facing initiatives, all while embodying the luxury values of the Maison.
Key Responsibilities
Data driven, analytical Tasks
- Conduct end-to-end analysis of client-facing initiatives to assess engagement, impact, and opportunities
- Collaborate with relevant stakeholders to manage tools and report on KPIs
- ROI analysis across all stages of activations
- Translate data into actionable insights and recommendations to elevate personalization and overall client experience
- Work closely with the Hospitality Manager and Boutique teams to monitor individual client follow-up and track outcomes
- Maintain a strong understanding of retail performance metrics and contribute insight-driven inputs that support business decisions and client experience
- Focus on Client activations (IBs & EBs), including supplier research, planning, and coordination with stakeholders
- Collaborate with Hospitality Manager for Activation calendars for Suite 1755
- Across all activations, follow up with team on client follow up
- Lead, together with Marketing support, in following CI Guidelines for above executions
- Contribute to redefining the client experience across boutiques (e.g. MOE, Dubai Mall, KSA).
- Initiate ideas, support supplier research for creative concepts and activations
- Coordinate logistics and bookings for key calendar dates such as: Watches & Wonders, Cabi Roadshows, international HQ Events
- In Cooperation with HQ and local agencies, plan and organise Client Manufacture visits
- Support seasonal client gifting and greeting campaigns (CNY, Ramadan, Diwali, Mid-Autumn, etc.)
- CRM KPI analysis and insights
- Execution of BTQ activations
- Execution 1to1 Client treatment for HQ provided treatments
- Understands how client experience connects to business performance in a luxury retail environment
- Comfortable working with KPIs, retail performance metrics, and customer engagement data
- Ability to synthesize qualitative and quantitative feedback to inform insights
- Creative thinker, with the ability to contribute new, locally relevant ideas that shape client experiences
- Highly organized with strong attention to detail; able to manage multiple tasks simultaneously and meet tight deadlines
- Proactive and solution-oriented mindset-takes initiative and ownership of responsibilities
- Strong interpersonal and communication skills; comfortable interacting with different stakeholders at office and BTQ level as well as suppliers
- Team player, who thrives in a collaborative environment, but can also work independently
- Comfortable in fast-paced, high-end retail environments with shifting priorities
- Bachelor's degree in business, marketing, hospitality, communications, or a related field
- Proficiency in Microsoft Office, particularly Excel for data analysis (pivot tables, charts, basic formulas)
- Fluent in English and Arabic (written and spoken)
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Job Detail
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Job IdJD1861772
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned