At Logic, we work together to solve the biggest challenges facing retailers today. With 25 years\xe2\x80\x99 experience working with leading retailers around the world, Logic\xe2\x80\x99s consultants empower our clients with the knowledge and support needed to deliver exceptional experiences for their shoppers that maximize value, experience, efficiency and profitability.

Your Role as a Client Engagement Leader

The Client Engagement position is an all-rounder consulting role with extensive knowledge of the retail industry, experience in managing trust-based and value-led relationships with clients, demonstrated expertise in delivering large technology-driven projects, and a natural team leader. The position is responsible for managing the relationship with Logic clients that have been assigned to you and be ultimately accountable for client satisfaction by delivering high quality work that beat the client\xe2\x80\x99s expectations.

The Analytics Client Engagement Leader (CEL) has extensive experience using data and analytics to enable retailers to deliver more customer-centric decisions processes to improve retailers\xe2\x80\x99 business processes. The Analytics CEL should know how retailers\xe2\x80\x99 operations, financial and operations works, and be able to advise them on how to apply data and analytics in a pragmatic and business-oriented way to achieve company objectives. Apart from that, must know and have proven experience in analytics/DW platforms (such as Snowflake, Redshift, etc.), in building data models, reports/dashboards, experience in implementing visualization tools (such as MicroStrategy, Looker, etc.), and understand the use of AL/MI in the retail space.

The Analytics CEL will engage with senior executives at the strategic level to define the right data and analytics strategies and will help to translate the strategic direction into the day-to-day data and analytics decisions that will effectively execute those strategies. Bringing along the organization on the journey is a key aspect of the role and it is important the Analytics CEL can drive organizational adoption while successfully managing the transition to an analytically driven approach to merchandising decision-making.

At Logic, we hire the best people and help them become even better. Right from the start, you\xe2\x80\x99ll receive world-class training, career counseling, mentoring and support to help you maintain professional success and grow your career.

Duties and Responsibilities

Industry Thought Leadership: You are expected to reinforce Logic\xe2\x80\x99s reputation as an industry thought leader by continuing to develop a deep understanding of the retail industry and to grasp retail operations in the context of global, economic, technology, and social trends.

Design value-add capabilities, processes and management approaches to help clients achieve greater performance through the use of data and analytics across their organization

Assist clients with industry shifts taking place within the competitive marketplace and with evolving shopper demands; showcase how data and analytics can be used to address these changing dynamics

Be a thought-leader in retail marketplace.

Lead strategic advisory engagements at Logic clients. Help shape their technology and business strategies to achieve their strategic, financial, and operational goals.

Client Delivery Leadership: You are responsible for the successful execution of all aspects of client contracts and \xe2\x80\x9cStatements of Work\xe2\x80\x9d that you are managing:

Trusted Advisor: Help clients achieve long-term success by helping them define/refine merchandising strategies and drawing up practical road maps that help them execute their strategy, manage the change process, monitor progress, and rectify issues.

Value-led Business Development: Originate, qualify and close new opportunities with clients. If there are upsell or cross-sell opportunities for Logic, pro-actively ensure that the client sees the value in engaging Logic for those opportunities.

Relationship Management: Develop and manage trust-based client relationships at all levels of the client organization from c-suite to senior management to project managers.

Statement of Work definition: you will be the primary driver of Statements of Work as they relate to retail analytics. Clearly understanding client needs, writing SOWs that reflect the project objectives and setting clear expectations with the client are essential to engagement success and the Analytics CEL will ensure high quality SOWs are written

Scope Management: Tightly manage the scope of delivery as stated in the SOW, and properly manage any change in the scope with proper Change Request (CR) process.

Project Management: Provide project management oversight as necessary and ensure that project plans, timeline, resource allocations, etc. are in line with the commitments made in the SOW

Engagement Design and Approach: Work with relevant colleagues and partners to ensure that Logic\xe2\x80\x99s design and approach meet the client\xe2\x80\x99s project goals and the commitments made in the SOW

Deliverables: Ensure that Logic\xe2\x80\x99s deliverables are on time and of the highest quality

Project Gross Margin: Ensure that the project is delivered at expected level of gross margin by managing the scope, timeline, budget, and resource allocation. Strike appropriate balance between quality of delivery and the appropriate mix of resources.

Client Responsibilities: Ensure that the client can deliver on their responsibilities and commitments defined in the SOW. Mitigate risks if the client is not able to.

Client Billing and Payments: Ensure that client billings and payments are accurate and timely.

Manage and meet your personal utilization and billing targets.

Risk Management: Pro-actively manage all types of risks at a client. The risks could be related to timeliness and quality Logic\xe2\x80\x99s work product, mismatched client expectations, changes in client business priorities, or threats from competition, etc.

Client Escalations: Notify Logic management of any potential client escalations prior to such escalations so that they can be appropriately anticipated, managed, and addressed such that Logic\xe2\x80\x99s overall long-term relationship with the client continues to thrive.

Client Referenceability: Ensure that every client is referenceable for Logic. Also ensure that clients are willing to provide public approvals of the value that Logic brings through press releases, customer quotes, white papers, and case studies.

Team Leadership: You are a natural at building and bringing out the best in teams and you will actively engage in growing Logic\xe2\x80\x99s industry reputation as a world-class company with world-class talent.

Consultant Mentorship: Serve as a leader and mentor to consultants assigned to your practice, projects and clients. Groom junior consultants and advocate on behalf of high performers within the larger Logic organization.

Consultant Performance Management: Provide feedback to help Logic\xe2\x80\x99s employee performance appraisal and promotion process. Provide recognition when consultants perform well and constructive input when performance can be improved.

Qualifications

Minimum combined 10 years of professional experience in a consulting firm, software provider and/or a retail organization (with experience in application of data and analytics to decision-making)

Minimum combined 10 years of proven experience in analytics

Client facing experience at the senior executive level with strong communications skills

A proven track record of developing, selling (to clients or in-house stakeholders) and delivering complex, impactful client engagements or internal projects.

Demonstrated experience in making strategic recommendations and communicating those recommendations to clients in a clear, compelling and concise manner

Experience working on multiple projects and opportunities at the same time with multiple clients

Minimum 4 years of retail industry experience

Bachelors degree

Location

EMEA region based and must be able to work in such a way as to be able to serve clients in the major regional time zones

Occasional travel may be required for corporate or client events

Remote

Why work with us?

We are passionate about our people \xe2\x80\x93 this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities

We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients

We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives

We work with leading retailers on their most important initiatives

We provide cutting edge capabilities and are constantly evolving with the market to remain at the leading edge of industry development

Requirements

Logic Information Systems