Job Description

Job Summary
The Cleaning Superintendent is responsible for the overall Soft service delivery for accommodations, offices and common amenities including but not limited to, directing the activities of all Soft Services employees, ensuring cleanliness and sanitation. This position requires successful previous management experience, preferably in a 5 star hotel environment.
Responsibilities

• Support the management staff with coordinating, managing and delivering soft services within the facility.
• Follow the Code of Conduct for BICSc Licensed Assessors as laid out in the Assessors' kit.
• Conduct BICSc in-house training.
• Supervise cleaning services including mopping, scrubbing, sanitizing, etc., in common areas, offices, meeting rooms.
• Manage utilization and re-order of consumables, materials and equipment necessary for the day-to- day operation.
• Supervise external and internal cleaning works including housekeeping service for accommodations.
• Supervise and manage the delivery of hospitality services.
• Coordinate with Soft services Manager and customer service for day to day cleaning and hospitality requirements.
• Undertake monitoring activities including inspections and walk-arounds.
• Ensure proper utilization of manpower to deliver service as per BICSc standard meeting agreed Service Level Agreements (SLA) and Key Performance Indicators (KPI).
• Utilize PDA for updating planned, corrective and reactive cleaning work orders.
• Manage service providers and waste collector.
• Motivate, develop, and direct cleaners and office boys as they work.
• Provide reports on waste generation within the facility.

Requirements
Essential

• Level 3 in IELTS - Ability to prepare internal reports
• Efficiency in Computer usage - Language fluency apart from English - Hindi, Telugu and Tamil
• Bachelor degree, housekeeping diploma/higher experiences.
• BICS assessor certified.
• Excellent communication skills.

Desirable

• IOSH Managing Safely. - First Aid certificate.

Skills Required