Job Description

Location:

DIFC

Salary Range:

AED 10,000 - 15,000

Role Overview

We are seeking an experienced and detail-oriented Claims Manager to lead and oversee the end-to-end claims management process across our insurance and reinsurance portfolios. The ideal candidate will possess a deep understanding of claims handling, reinsurance recoveries, policy interpretation, and regulatory compliance, ensuring fair and efficient claim resolutions.

Responsibilities

Lead the claims function and ensure timely, fair, and compliant settlement of all claims Oversee claims registration, assessment, negotiation, and payment across all lines of business Review policy wordings, endorsements, and treaty terms to determine coverage applicability Liaise with reinsurers, brokers, adjusters, and legal advisors to manage complex and high-value claims Monitor reinsurance recoveries and ensure accurate reporting of ceded claims Develop and maintain claims procedures, documentation standards, and internal controls Analyze claims trends and loss ratios to support underwriting and risk management teams Supervise claims staff, providing technical guidance and performance management Ensure regulatory compliance with local insurance authorities and international standards Prepare management reports on claim reserves, outstanding losses, and performance metrics Drive continuous improvement and digitalization of claims handling processes

Requirements

Bachelors degree in Insurance, Risk Management, Law, or a related field 7 - 10 years of experience in claims management within insurance or reinsurance (property, casualty, or specialty lines) In-depth knowledge of policy wordings, reinsurance treaties, facultative placements, and recovery procedures Strong analytical, negotiation, and decision-making skills Familiarity with claims systems (Guidewire, SICS, or equivalent) Excellent communication and stakeholder management abilities Strong leadership and team development skills * Professional qualifications (ACII, CPCU, or equivalent) preferred